NAA Operations Insights: The Importance of Onboarding New Staff

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An Essential Resource for Maintenance & Operations Professionals • November 2013

The Importance of Onboarding New Staff
Having reliable and professional employees ready, willing, and able to fill open positions is mission-critical in today's apartment sector. To this end, some companies are placing greater emphasis on onboarding new staff. The best operators develop "a bench," a reserve of trained staffers who can step in immediately when a position becomes available. One person who has experience in the onboarding process is Stephanie Anderson, portfolio manager and onboard specialist for the Franklin Johnston Group.
2013 Income & Expenses Survey

Easy-to-Implement Tips from NAA Connect  
Multifamily housing professionals are quickly learning that NAA Connect is the place to be for industry discussions, collaboration, and even document sharing. The article offers five pieces of operations advice that were shared recently on NAA Connect that are easy to implement in your community. They range from "Searching for your community in the ways a prospect would look for you" to "A thousand different (and cheap!) ways to hold a resident event."


Brigadoon Fitness Nov.13

How to Storm-Proof Apartments
There is a clear need in this country for housing that can withstand natural disasters. But resiliency efforts often ignore apartment communities. One strategy is to carry out targeted retrofits that include waterproofing elevators. In some cases, architects have proposed even more significant retrofits, such as moving utility systems to the second floor and compensating for those lost apartments by adding extra floors to the tops of buildings. Another recommendation is to use on-site landscape designs to keep flood waters at bay.

Managers: The New Smoking Police?
The city of Oakley, Calif., recently presented a proposed no-smoking ordinance that, although it would affect most local apartment communities, is aimed at one high-rise in particular. Residents' repeated complaints about secondhand smoke at The Commons at Oak Grove compelled the city attorney to draft an ordinance that targets communities with at least 10 rental units and requires apartment managers to designate most units as nonsmoking as well as separate them from those that are not. Owners could also declare the entire site off-limits to smokers. The ordinance places the main responsibility for enforcement on apartment managers and not the city. Some have suggested that Oakley follow nearby Richmond's example and set up a hotline that apartment residents can call to "report scofflaws."

Choosing the Right Appraiser
An appraiser who lacks the experience and/or skills to correctly read the market may miscalculate the upside potential that is such an important component of property value. The risk of such miscalculations has increased this year, because of a widely held perception that the apartment sector is overheated. The depth and breadth of an appraiser's responses to four basic questions can help to determine whether an apartment community appraisal is in capable hands. These questions range from "Who are the potential buyers for this property?" to "How do those buyers typically add value to acquired properties?"
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Featured Jobs
Operations Coordinator
Balfour Beatty Communities
PA – Newton Square
The Operations Coordinator is based in our Corporate Office and provides project and new initiative support to the Community Management group. The Operations Coordinator manages the flow of residential and operational programs, policies, processes and paperwork between the field and corporate office. Our ideal candidate will have worked on site in a property management role and be eager to transition into an office role.

Service Technician
MAA
SC – Charleston
As a member of the MAA service team, the Service Technician assists the Service Manager. The Service Technician works under the general supervision of the Service Manager to ensure that all apartment homes and other property facilities are in good working order, with the goal being to exceed the standards in the industry.

Regional Property Manager
NRP Group, LLC
OH - Columbus
2012 Pillar Award winner - Multifamily Development Firm of the Year! We are currently seeking a Regional Property Manager to lead, manage and oversee multiple properties in various phases of development, construction, and lease-up. Positionwill require regular travel to communities within the portfolio which is a combination of both market-rate and affordable communities.

Maintenance Supervisor
UAH Property Management, LP
TX –
Sign on bonus! Along with the Community Manager, the Maintenance Supervisor is responsible for overseeing the physical assets, general maintenance repairs, apartment make-readies, and preventive maintenance for an apartment community. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring.
 

 
 
2014 Education Conference & Exposition  
Reach New Heights With NAA in the Mile High City
Register today for the 2014 NAA Education Conference & Exposition and save up to $375. Don’t miss what will be the biggest and best event in the industry, with more than 6,600 multifamily housing professionals expected to attend.
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NAA logo The National Apartment Association (NAA) is America's leading advocate for quality rental housing. NAA's mission is to serve the interests of multifamily housing owners, managers, developers and suppliers and maintain a high level of professionalism in the multifamily housing industry to better serve the rental housing needs of the public.

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Event Highlights

NAA Turns 75: Looking Back, Looking Forward

NAA Turns 75: Looking Back, Looking Forward  

Yep, we made it: 75 years. Industry luminaries take a look at how far we've come and where we are heading. Learn more.Wish a happy birthday on social media.