NAA Operations Insights: Managing Resident Conflicts | National Apartment Association

NAA Operations Insights: Managing Resident Conflicts

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NAAHQ   //   September 16, 2015
Operations Insights
Your Source for Apartment Housing Industry News and Information
The Difference Between Problem Residents and Residents With Problems
Managing an apartment community is a people-intensive job that requires strong communication skills and customer service capabilities. But even those who are exceptional at their jobs will have run-ins with residents. How apartment community personnel handle sticky situations can be the difference between a current resident and a former resident. Industry expert Rick Ellis shares his best practices for tackling tricky issues to make sure residents are as happy as possible.
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RealPage Inc.
Top Stories
Sample 1
Quiz: How Well Do You Manage Pest Control?
No homeowner likes pests, be it ants, rodents or wasps. Solid pest-management practices can help mitigate any issues. Take our quiz to see how well your policies and procedures measure up and where you might need to improve.
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NFL Sunday Ticket
Sponsored Content
NFLSUNDAYTICKET.TV provides your tenants with live streaming of every out-of-market Sunday afternoon game on their devices. No Satellite Required! Conditions apply. Click for your FREE flyer!
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Sample 1
How to Make Pet Owners Feel Welcome
Pet owners are more likely to stay for the long term when they and their four-legged family members are embraced by the apartment community. We provide six ideas to help engage these residents, make better use of pet amenities and create a cleaner, more welcoming community overall.
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NAA Open Door
Sample 1
Why Apartment Communities Are Reluctant to Offer Online Payments
E-commerce is a popular method of shopping for many consumers, so why would rent payment be any different? Yet apartment communities have been reluctant to adopt online payment processes because of a perceived resistance by residents. See how to poll residents to make sure online payments are right for your community and find out how to help bridge the technology gap for hesitant residents.
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Home Depot
Sponsored Content
Reduce energy and water use with quick, easy updates
Energy and water bills often spike during the summer months – and a few simple updates and improvements can significantly reduce those increased seasonal costs.
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Sample 1
Prevent Missed Deadlines With Email Policies
Billions of emails are received daily across the world, making it likely that some will be missed if not read immediately. And missed emails could mean certain tasks aren’t attended to in a timely fashion. Improve office efficiency by establishing proper email etiquette for the work culture — including when employees should pick up a phone instead of sending a message.
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AppFolio, Inc.
Kenyon Custom
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