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An Essential Resource for Maintenance & Operations Professionals • August 2014

Yardi-April14

Interview Image Gables' Sullivan: To Renovate or Not to Renovate

With competition fierce, owners and managers of the nation's aging apartment communities must renovate or face losing both existing and prospective residents. But when is the right time to renovate? How extensive should the upgrades be? And how do you proceed with such projects while causing minimal disruption on-site? Cris Sullivan, Executive Vice President of Gables Residential, has had to answer all of these questions. She recently sat down to answer our questions.

RealPage-Aug14

5
Communication Tips for Maintenance Techs

It is important that maintenance technicians maintain good communications with the office, whether via radio or phone. In many cases, though, this communication occurs in the presence of, or within earshot of, residents. In general, there are five rules of thumb that should be adhered to when taking part in such communications. One, always be polite and use respectful language. Two, un-plug. Before going into any resident’s apartment, remove the Bluetooth headset from your ear or put your cell phone into your pocket or a case and pull it out only if needed. Three, keep track of your priorities. The person in front of you is more important than the one on the phone/radio ... until they aren't.


LennoxAllied-Aug.14

Bed Bug Epidemic Far From Waning

In recent years, the United States has seen a resurgence of bed bugs, especially in residences with high resident turnover like apartment communities. The National Pest Management Association's 2013 Bugs Without Borders survey shows that the epidemic is far from waning, with 98 percent of pest-control professionals reporting that they treated for bed bugs in apartments in the past year. Consequently, there is greater importance being placed on educating residents and apartment owners and managers to prevent and stop infestations. Signs of bed bug activity include dark spots on mattresses. As far as the steps apartment managers and their residents can take to safeguard themselves, it all starts with education.


Urban Apartments Add Gardens for Lush Living

To broaden their appeal, developers are looking to transform the insides of their city-based apartment buildings to make them feel less urban and more landscaped and light-filled. For example, the Apartments at CityCenter D.C. hired a landscape architecture firm early in its building process so the team could collaborate with the architects prior to the structure even being built. Architects were able to carve out a series of "sculpted terraces" that let light down to every level of the apartment building. Jason Jacobson, managing director at Hines, the developer behind the Apartments at CityCenter, says "in the long term, it helps us lease our buildings and keep them leased longer."


Free Appliances in Seattle: No, Really

Brand-new refrigerators and clothes washers are being made available to qualified apartment communities in a cost- and energy-saving deal provided by Puget Sound Energy (PSE) in the Pacific Northwest. To qualify, all of a community's apartment homes must be inspected by PSE. The existing clothes washers must have been manufactured prior to or during 1997 and the refrigerators manufactured during or before 1992. They must also be operational. Among the supporters so far has been Angie Lausch, Regional Vice President, ConAm Management Corp., who has used the program at more than a dozen ConAm properties.

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Event Highlights

NAA Releases 2014 Survey of Operating Income & Expenses

NAA Releases 2014 Survey of Operating Income & Expenses  

NAA President and CEO Doug Culkin shares highlights from this year's Survey of Operating Income & Expenses in Rental Apartment Communities. Check out the report today.

 

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