How Green is Evolving in Multifamily | National Apartment Association

How Green is Evolving in Multifamily


An Essential Resource for Maintenance & Operations Professionals • June 2014


Interview Image Today's Focus on Green in Multifamily Housing

Today's multifamily housing owners and operators are looking for innovative approaches to sustainability that will "green" their communities. Among the strategies being embraced are daily utility monitoring, installing smart irrigation controllers, and featuring electric vehicle charging stations on site. Some have even implemented companywide sustainability programs. One such firm is Alliance Residential Co., whose Focus Green program has been spearheaded by National Director of Sustainability Kelly Vickers. She recently sat down with us to discuss the evolution of sustainability in the apartment sector and how Alliance is leading the charge.


Things to Know About Requests From Deaf Applicants and Residents

There are four things onsite staff should know about fielding requests from deaf applicants and residents. One, listen closely to automated calls as deaf persons often use telecommunications relay services. Two, learn how to distinguish between a relay service call and other automated calls, i.e. "robocalls." Three, a property owner or operator may be required to provide an interpreter (at no cost to the resident) for such complex communications as eviction proceedings. Finally, as a property owner or manager, know that you cannot legally deny a request from a deaf resident to install visible doorbells.


How To Prevent Fraud and Embezzlement

There are a number of things apartment communities should take into consideration when dealing with and trying to prevent fraud and embezzlement. First, do not believe that fraud or embezzlement or both can't happen at your community. Second, put a process in place to identify fraud and embezzlement. Third, perform due diligence when suspecting employee theft. Fourth, avoid a threatening approach when confronting the suspect. Mike Clark, the newly installed president of the Texas Apartment Association (TAA), and TAA General Counsel John Sepehri expand on each of these points.

Fighting Mold in Apartments

There are simple, everyday precautions that owners, managers, and residents can take to maintain mold-free apartments. It is important to start with the basics: keep each unit as clean as possible. This entails encouraging residents to vacuum and mop regularly and consistently clean all kitchens, bathrooms, and living areas. Adequate ventilation is also important in preventing mold. Additional measures that can be taken to keep apartments as moisture-free as possible include using dehumidifiers and moisture-removal products found at home improvement stores. Finally, property management should be notified immediately of any moisture, standing water, or water intrusion of any kind.

Routine Flapper Replacements Key to Cost Savings

Apartment owners and managers must understand that a leak can add up over time, sending the already steep price of water even higher. Among the suggested quick fixes are small, rubber flappers, which can save hundreds of gallons of water that seep away under the radar. To this end, requiring maintenance workers to change toilet flappers every time an apartment turns over is a good idea. The EPA recommends other ways to stop the unnecessary flow of water inside and outside.


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2014 NAAEI Rewind Education Conference
NAA Click & Lease: The Industry Standard  
Are you using the most accurate, standardized and widely used lease? With over 16,000 member communities participating, NAA Click & Lease program is easy to use, state-specific and customizable at the company and community level, with a lease available for both conventional and student housing properties. Learn more about NAA Click & Lease.
NAA logo   The National Apartment Association (NAA) is America's leading advocate for quality rental housing. NAA's mission is to serve the interests of multifamily housing owners, managers, developers and suppliers and maintain a high level of professionalism in the multifamily housing industry to better serve the rental housing needs of the public.

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