H G Fenton, based in San Diego, Calif., and Ellis Trick Multifamily, Tuscaloosa, Ala., tied for the highest portfolio score in SatisFacts’ 2010 National Resident Satisfaction Awards.
Additionally, Fogelman Properties, Memphis, earned the Exceptional Portfolio Score Award through its participation in SatisFacts’ 365 Day/Year Resident Feedback Program.
These firms are among the more than 100 companies that SatisFacts works with in evaluating resident satisfaction levels. Achieving a Superior or Exceptional award says that the company’s leadership and team members are focused on the actionable best practices that impact satisfaction and retention, and that their residents validate this point.
Among SatisFacts’ client companies winning awards for their annual survey program are (in multiple categories): AF Evans, Allen and Rocks, Blue Ridge, Churchill Residential, Dominium, Dunes Residential, Ellis Trick Multifamily, Greystar, H G Fenton, Humphrey, Legend Management, Mission Residential, Picerne Military Housing, Quintus Corporation, RedPeak Properties, Reside Living, Shea Properties, Steven Scott Management, Towne Properties and Trammell Crow Residential.
Among SatisFacts’ client companies winning Insite™ national awards for achieving superior portfolio scores are A.J. Dwoskin, Bell Partners, BH Management, Carmel, Crosland, Greystar, Legend, Mission Residential, RenaissancePG, Reside, Shea, Thompson Michie, Winn Military, WinnResidential and ZOM Residential Services.
Having worked with millions of units over the years, SatisFacts confidently believes that award-winning scores accurately validate when a company and team go beyond talking about great resident service and satisfaction – but where they in fact “walk the walk.” Besides the significant impact that superior service delivery has on resident retention, and reducing costly and controllable turnover, clients with Superior and Exceptional overall scores can proudly promote a significant marketing advantage – being able to tell prospective residents that an independent third-party research company reports that residents rate their performance as superior. They like to say it this way – promoting a property or company winning an award in ads is like being able to say, “Forget what our ad says…look at how fantastic our residents think we are.”