You’re about to start hearing a lot about this year’s winners of our PARAGON, Apartment Career and Education (ACE) and Anthony Pusateri Career Promotion awards. We’ll honor all of them at our NAA Education Conference and Exposition in June. In the meantime, I’d like to let you know about an innovative program being done by the Arizona Multihousing Association (AMA) to introduce job seekers to our industry. AMA is being recognized with a Pusateri Award for its October job fair.
AMA’s Jump Start Training program was created as a supplement to the association’s wildly successful property management job fair held in October for more than 600 job seekers. The association’s Education Committee was looking for a way to prepare people with strong customer service, sales or maintenance backgrounds for successful careers in property management using skills they already had. It came up with the two-day Jump Start program for prospective leasing consultants and maintenance technicians.
The course provides an overview of property management before diving into position-specific topics such as leasing dynamics, appliance and electrical, phone techniques and pest control. AMA members and associate members volunteer their time to teach the course. Course participants receive a certificate of completion at the end of the two days. AMA sends their names to its membership, so that companies hiring for entry-level positions can contact them.
Since October, the association has been offering the program on the second Monday and Tuesday of every month. It also has made some of the course components available online through its Learning Management System. Some management companies are using the Jump Start program as a refresher for current employees.
Our industry has a constant need for talented people to fill entry-level positions. Many already have valuable experience, but they just don’t know how to transfer that experience to our industry. The Jump Start program is a great example of how to bridge that gap.
Pam Shelton, AMA Education Committee Chair and principal at Allison-Shelton Real Estate Services, recently commented that, “It’s (Jump Start) an incredible way to introduce people to the industry. There are a lot of people who would do well in multifamily housing, but they simply don’t know what it’s all about – or sometimes, that we even exist.”
She also said that once someone starts a career in multifamily housing, they never want to leave. “You may start out as a leasing consultant, and 20 years later, you own your own property management company.” Pam should know. She started in our industry more than 30 years ago as a leasing consultant, and now she co-owns her own firm.
To learn more about the Jump Start Program, please visit the AMA website.