Based on more than 500 contributions from more than 100 members, supplier partners and NAA staff.
IN
Angry Birds
Keyword proximity
Whoopie pies
Community blog
Open integrations
TV Everywhere
Paint sprayer
Backpack Parents
Mobile app cookies
Siri
Ancillary income
Pinterest
Maintenance magician
Online signature
High spouse turnover (yes, you, Kim K)
Cross-Training
Words With Friends
Walkability Score
Pattern Formica
Occupancy
Reverse-mentoring
Therapy dogs
Sharkbite plumbing fittings
Tangerine Tango
Customer service
Knowing residents by what they love
Laptop checkouts
Bed bug insurance
SoLoMo (Social, Local, Mobile) Revolution
Using recert exemption to reduce paperwork
K-Cup stations
Digital natives
Anniversary
That’s what my parents used to have
“I can help you.”
Name tags with conversation starters
Revenue management
24-hour pool
Efficient floor plan
Team-based commissions
Dealing with hoarders
PHA allowances
2012 Education Conference
OUT
Angry community reviews
Keyword stuffing
“3 months free rent…Whoopee!”
Community newsletter
Technology (and pro sports) lock-outs
“I want my MTV!”
Paint roller
Helicopter Parents
Otis Spunkmeyer cookies in leasing office
“Sorry, I don’t know.”
Debit card fees
Bulletin boards
Maintenance technician
Print and scan…and print
High resident turnover
“I wish I could, but that’s her job.”
Bugging the neighbors with your drama
Freeway exit number
Cold granite and glass
Occupy
“What’s a Twitter?”
The Indianapolis Colts
Compression plumbing fittings
Changing your mind about social media every 72 seconds
Flash animation
Lead paint
Consumed by Facebook
Knowing residents by name
Onsite DVD libraries
Bed bug paranoia
Google Buzz
Full recerts on 100% communities
Day-old pot of coffee
Gen Y-specific
Lease expiration
That’s the way we’ve always done it
“How can I help you?”
“My name is…”
Let’s make a deal
Cleaning your own pool
Too big to fail
Agent-only based commissions
Saving any ol’ newspapers from 1984
Alternative utility allowances
2011 Education Conference
Based on more than 500 contributions from more than 100 members, supplier partners and NAA staff.
Questions or Comments? Please e-mail NAA’s Paul Bergeron at paul@naahq.org.