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September 2010
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Volume 34, Issue 9
Cover Story
Service With a Smile
Kettler’s The Metropolitan at Pentagon City in Arlington, Va., wins the 2010 NAA PARAGON Community of the Year award with a friendly atmosphere, where everybody knows your name.
Column
Chairman’s Message
Observations from Marc Rosenwasser, CAPS
Features
Resource Reduction
By prioritizing efficiency upgrades by payback or ROI, apartment communities can reduce costs and use fewer resources.
2010 NAA PARAGON Award Winners
A full listing of the 2010 winners.
Revenue Maestro
Service Spotlight: A veteran in the field of apartment revenue management discusses the foundations and future of the rent-pricing technology.
Apt Apparel
Many apartment companies are adopting a uniform policy to avoid ambiguous dress codes, but must consider cost, comfort and consistency.
Technology Titans Talk the Talk
Top executives discuss new tech trends—and how to avoid investing in fads.
Career Fairs Help Industry Make Strong First Impressions
Triad Apartment Association Participates in First-Ever National Apartment Careers Month
Building Stronger Leaders
Apartment companies must help future leaders learn to think strategically in order to carry the industry through future generations and opportunities.
Departments
5 Steps to Performing a Leasing Miracle
Marketing Insider
CAMT’s Accreditation Pays Off for Affiliates
Maintenance Insider
Do It Yourself: Painting
Maintenance Insider
End Points
End Points
Top 10s From NAA’s Annual Survey of Income & Expenses
Finance Insider
REIT Report: Development and Acquisitions Gaining Momentum
Finance Insider
In the Busy Season, a Bump in Rental Credit Scores
Management Insider
Camden Evolves and Adapts to Resident Communication Habits
Management Insider
AOBA Announces Winners of New “Go Green Community Manager” Award
Management Insider
Lending a Legal Hand
Management Insider
Movers and Shakers
Management Insider
Independent Rental Owner Focus
IRO Insider
PACE Energy-Saving Loans Restricted
Political Insider
Energy Legislation Stalled
Political Insider
Housing Finance Reform Front and Center
Political Insider
Congress Faces Pressing Tax Items
Political Insider
FHA Multifamily Shutdown Averted
Political Insider
DOJ Releases Revised ADA Regulations
Political Insider
Congress Considers CRE Loan Guarantees
Political Insider
New Law Affects Credit/Debit Card Fees
Political Insider
Health Care Reform’s Tax Effects
Political Insider
Stormwater Data Requirements Blocked
Political Insider
NAA/NMHC Comment on Proposed Changes to Lead Paint Rules
Political Insider