Behavior-based questions can help managers hire candidates who will thrive in the apartment industry, regardless of previous experience.
Following are nine effective interview questions:
1. Describe a situation in which you were able to use persuasion to
successfully convince someone to see things your way.
2. Describe a time when you were faced with a stressful situation that demonstrated your coping skills.
3. Give me a specific example of a time when you used good judgment and logic in solving a problem.
4. Give me an example of a time when you set a goal and were able to achieve it.
5. Give me a specific example of a time when you had to conform to a policy with which you did not agree.
6. Tell me about a time you had to fire a friend.
7. Was there ever a decision you made that you regretted?
8. Give me an example of a time when you had to make a split second decision.
9. Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.
For information on this technique, check out “Behavior-Based Interviewing” in the April, 2010, issue of units.
Source: Alex Jackiw and Jackie Ramstedt, 2010 NAA Education Conference & Exposition presenters