National Apartment Leasing Professional (NALP) | National Apartment Association

National Apartment Leasing Professional (NALP)

Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.

Key Leasing Performance Indicators Addressed in NALP:

  • Using Technology to Generate Traffic
  • Reputation Monitoring and Management
  • Daily Inspection of Leasing Center, Tour Route, Model and Vacant Apartment
  • Relationship-Building while Shopping the Competition
  • Application of Fair Housing Laws
  • Proper Screening of a Prospective Resident's Qualifications
  • Ability to Review Lease with New Resident
  • Application of the Relationship Sales Process
  • Managing Objections
  • Managing the Move-In Process
  • Work with the Team to Manage Resident Issues and Maintenance Requests
  • Building Relationships with Residents and a Sense of Community
  • Securing and Processing Lease Renewals
  • Conducting a Market Survey and Drawing Conclusions


NALP has been enhanced with FranklinCovey Insights on Demand video-based courses.

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NAAEI designation programs are scheduled by local and state affiliates.

Programs may be taken as standalone seminars or in full to earn the industry designation.


NALP Requirements

NALP Candidates must have:

  • a minimum of 6 months of onsite property management experience (this can be obtained while taking the course);
  • successfully completed the seven courses (which total 25 hours), which includes the Market Survey presentation; and
  • meet all examination requirements within 12 months of declaring candidacy for NALP.


For more information review the NALP Skill Standards or download the NALP Flyer.

About the NALP Exam

Learn more about the NALP exam.
The NALP exam is 100 questions timed for one hour and thirty minutes. 


Maintaining your NALP Designation

The NALP designation requires annual renewal. Submission of both annual NALP dues of $50 and documentation of three hours of continuing education credit should be submitted to complete the annual NALP renewal. Submission of continuing education is not required for the first renewal. Find online submission and renewal information.

For more information, contact NAAEI at 703-518-6141 or your state or local affiliate.


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