Home > Membership > Membership FAQs

Find answers below to frequently asked questions about NAA Membership. Links within the answers will guide you to further information on our Web site or from other sources.

Don't see your question here? Send your membership question to membership@naahq.org.  

1. How do I join NAA?

There are three ways your company can join the National Apartment Association:

1) Join a Local NAA Affiliated Organization

To join NAA, you must first contact a state or local NAA affiliated organization in your area to request a membership application. Once you complete an affiliate application, and submit the required payment, you will automatically become a member of the National Apartment Association. Find the NAA Affiliate nearest to your location: Search and browse

Your NAA local affiliate provides many membership benefits, such as education courses, informational newsletters and/or magazines, and opportunities for sponsorship, advertising and peer networking. Each NAA local affiliate offers a unique blend of membership services that can include opportunities for career enhancement, volunteer leadership and community involvement.

2) Join NAA as a Direct Member

If no NAA affiliate exists in your state or near your company's location, you can join NAA as a Direct Member.

• Direct Member Application

3) Join as an Affiliated Apartment Association

If your apartment association is not affiliated with NAA, you may be eligible to join NAA as an affiliated apartment association. For more information about affiliate charters, call NAA at 703/518-6141.

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2. What are the benefits of membership?

Visit the NAA Member Benefits page for a complete listing of membership benefits. 

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3. How do I access the Members Only Area?

To access the Members Only area, log in using your NAA User ID and password. Your NAA User ID is included on the mailing label of units Magazine. If you do not have this number, please e-mail us at membership@naahq.org, call us at 703/518-6141 or click the "Sign up as a new user" link.

A default password has been set for you, which is the first letter of your first and last name and your zip code. You can change your password after you log in.

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4. What do I do if I can't remember my membership ID or my password for the Members Only Area?

If you do not know your NAA User ID or Password, click "Retrieve Password" and the system will provide you with an alternative way to identify yourself.

If you are new to NAA, please click the "Sign up as a new user" link so we can process your requested action and remember you for future transactions. If you have any questions, please e-mail us at membership@naahq.org  or contact NAA by calling 703/518-6141.

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5. I requested a new NAA User ID or password but I haven't received it. What do I do?

Your new NAA User ID or password will be sent automatically to the e-mail address NAA has on file. Check your SPAM or junkmail folder to see if the message has been deposited in your SPAM filter or folder. If you still have not received the message, NAA may have an outdated or incorrect e-mail address associated with your record. Contact NAA's Membership Department at membership@naahq.org or 703/518-6141 to update your account.

6. How do I change my password?

To change your password, log into the Members Only area and click "Change Your Password".

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7. How can I change my address?

To update your address, log into the Member’s Only area, click on Update Your Profile and scroll down the page and click on Address. 

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8. How can I have my NAA User ID and/or password sent to me?

If you do not know your NAA User ID or password, click "Retrieve Password" and the system will provide you with an alternate way to identify yourself.

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9. Can I update my member profile online?

To update your member profile, logon to the Members Only area, click on Update Your Profile. 

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10. Can I use the NAA Logo on my company’s Web site?

You can use the NAA Member Logo on your company’s Web site. Access the NAA Member Logo page to download the files (login required). 

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11. Are there any online discussion groups I can participate in?

For NAA Members Only, we have the following List Serves:

 NAA Independent Rental Owners List Serve: This list serve is for all Independent Rental Owners (IROC) members to discuss issues pertaining to those independent owners of 100 or fewer units.

• IROC members: Click here to subscribe

 NAA Affiliate List Serve: This list serve is designed for NAA Affiliated Apartment Association staff and their leadership.

• Affiliates: Click here to subscribe

 NAA Government Affairs List Serve: This list serve is designed for Affiliate Government Affairs staff.

• Affiliates: Click here to subscribe

NAA Affiliate Membership Staff List Serve: This list serve is designed for membership staff and membership committee members of NAA affiliated apartment associations as a means to interact and exchange information and ideas on recruitment and retention efforts.

• Affiliate Membership staff: Click here to subscribe 

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12. Can I subscribe to NAA publications without being an NAA member?

Click here to subscribe to units Magazine. 

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13. How do I contact my local or state affiliate?

Browse the Affiliate Assocation (By Regions) page or search for the NAA Affiliate nearest to your location to find contact information for your local or state affiliate.

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14. How can I access the units Magazine archives online?

Click here to access units Magazine archives.

If you are having difficulty finding an article, please call Paul Bergeron at 703/518-6141 Ext 137 or Kerry Sullivan at Ext 141.

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15. I would like to make copies of or reprint an article I read in units.  Do I need permission from NAA?

Yes. Please call Paul Bergeron at 703/518-6141 Ext 137 or Kate Pierce at Ext 619 to discuss. In most cases, units will allow reprints and the units staff can provide the files necessary for your publication or meeting. For members, there is no charge.

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