Supplier Success | National Apartment Association

Supplier Success

The Supplier Success course is designed to offer an overview of the apartment industry and recommends ways that suppliers can maximize partnerships with apartment owners, apartment management companies and apartment association members.  It has been written by successful apartment industry suppliers with years of professional experience.

This full-day program is now a prerequisite for the Certified Apartment Supplier (CAS) designation and can also be offered as a standalone course.

Supplier Success is also offered by local apartment associations in-class and by NAAEI via webinar.

Upcoming Online Courses


  • December 14 & 16 from 2 p.m. - 5 p.m. ET

         Register Today!


Download the Supplier Success Flyer

Note that this is now a two-part series and a three-hour class.  We are planning on 2.5 hours of content with time for Q&A.

Members: $99, Non-Members: $129


Upcoming Classroom Courses

  • June 25 from 11 a.m. - 4 p.m. in Las Vegas at the NAA Education Conference & Exposition.  Register Today!


Supplier Success Course Objectives

As a result of completing the course, participants will:

  • Understand how economic conditions have impacted the apartment industry
  • Define various types of multifamily housing
  • Describe measures of apartment community success
  • Understand the impact of pricing and lease management on a property’s financial performance
  • Examine local building and zoning considerations
  • Recognize measurements of a property’s success
  • Understand the inner structure of the apartment associations
  • Communicate using industry terms and acronyms
  • Identify financial decisionmakers
  • Review property and company organizational charts
  • Review timing, resources, and daily operations of an onsite community
  • Recognize business resources to maximize selling opportunities
  • Learn methods for positioning products/services based on the goals of an apartment community
  • Begin relationship building opportunities with other classroom participants


Table of Contents

  • Section I  Apartment/Multifamily Housing Overview
  • Section II  Industry Associations
  • Section III  Association Marketing Resources, Relationship Building Opportunities, and Ethics and Etiquette
  • Section IV  Industry Terms and Acronyms
  • Section V  Apartment Company Organizational Structures
  • Section VI  Apartment Community and Management Company Operations 
  • Section VII  Defining and Demonstrating Value 
  • Section VIII  Learning Review and Conclusion   

For more information, contact Shana Treger, NAAEI's Director of Education. 

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