About the Instructor | National Apartment Association

About the Instructor

Ercell Charles, Master Trainer/Executive Coach

Ercell is the Vice President of Instruction and a Dale Carnegie Master Trainer for Dale Carnegie of Georgia where his responsibilities include direction of 25 trainers and 200 volunteer Class Coaches to deliver all Dale Carnegie training programs.  He has facilitated programs for AT&T, Coca Cola, BELLSOUTH, United Parcel Service (UPS), GSA, BMW, CDC, REEBOK, Home Depot and many other successful Fortune 500 companies.  Ercell has been regarded as a rapport builder, someone who is able to break down barriers and build bridges with messages and insights that transcend cultural and organizational differences. 

To improve NAAEI Leadership Experience facilitation, Ercell met with apartment industry regional employees and corporate department heads in Atlanta and Dallas in order to understand the unique challenges of property management.


Charles Fellingham, Consultant, Facilitator

As a Dale Carnegie Business Consultant and Trainer, Atlanta-based Charles Fellingham has devoted more than 25 years to coaching and developing business leaders, delivering learning systems and solutions, and consulting with firms in a variety of industries to help them solve business problems, create strategic plans, train effective leaders and sales managers, acquire new customers, and increase customer loyalty.

Charles’ strengths as a consultant are in the Executive Management and Sales Leadership areas.   He is a quick study in assessing an organization’s culture, the ability to analyze the organization’s ability to deliver its value proposition through leadership development.  

He has developed and delivered leadership programs to UPS, Merck, Home Depot, Kodak Dental Systems, Center for Disease Control, Connolly Consulting, Air Tran Airlines, Ryder, Fifth-Third Bank, Mizuno Sports USA, PNC Bank, Thermo-Fisher Scientific, Goodyear, Coca-Cola, Pfizer, ADP, and Carlson Wagonlit Travel, American Express, Tyco, Air Products, Assurant Solutions and Deloitte & Touche.   Charles has facilitated programs for hundreds of mid- and senior-level professionals and managers in all functional areas..

Charles has also has over 30 years of Sales, Sales Management and Executive Management experience in the Aviation and Aerospace, mostly with The Goodyear Tire and Rubber Company.

With a Bachelor’s degree in Economics from the University of Nebraska and a Master’s degree in Global Management from the University of Phoenix, Charles received top trainer awards from Dale Carnegie in the area of sales and high-impact presentations for 6 consecutive years. He has also worked with Forum, Inc, a Boston based consulting firm, in Facilitation, Business Development and Consulting.

Event Highlights

A Career with Growth & Opportunity

Career Growth and Opportunity  

Learn about the perks and benefits of working in residential property management and some of the reasons the industry provides career growth, stability and endless opportunities.