About the Instructor

Ercell Charles, Master Trainer/Executive Coach

Ercell is the Vice President of Instruction and a Dale Carnegie Master Trainer for Dale Carnegie of Georgia where his responsibilities include direction of 25 trainers and 200 volunteer Class Coaches to deliver all Dale Carnegie training programs.  He has facilitated programs for AT&T, Coca Cola, BELLSOUTH, United Parcel Service (UPS), GSA, BMW, CDC, REEBOK, Home Depot and many other successful Fortune 500 companies.  Ercell has been regarded as a rapport builder, someone who is able to break down barriers and build bridges with messages and insights that transcend cultural and organizational differences. 

To improve NAAEI Leadership Experience facilitation, Ercell met with apartment industry regional employees and corporate department heads in Atlanta and Dallas in order to understand the unique challenges of property management.

Event Highlights

NAA Turns 75: Looking Back, Looking Forward

NAA Turns 75: Looking Back, Looking Forward  

Yep, we made it: 75 years. Industry luminaries take a look at how far we've come and where we are heading. Learn more.Wish a happy birthday on social media.