Certified Apartment Manager (CAM) | National Apartment Association

Certified Apartment Manager (CAM)

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The onsite manager is a vital link between apartment residents and the community owners and investors.

CAM Key Performance Indicators

  • Occupancy Rates
  • Closing Ratios
  • Resident Satisfaction and Retention
  • Apartment Turnover Management
  • Service Request Fullfillment
  • Energy Efficiencies
  • Preventive Maintenance Management
  • Development of Team Members
  • Employee Retention
  • Contractor and Vendor Management
  • Revenue Management
  • Income and Expense Control and Management of Cash Flow
  • Budgeting and Monitoring Financial Performance to Achieve Owner's Investment Goals
  • Net Operating Income


CAM has been enhanced with FranklinCovey Insights on Demand video-based online courses.

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NAAEI credential programs are scheduled by local and state affiliates.

Programs may be taken as standalone seminars or in full to earn the industry credential.

Certified Apartment Manager (CAM) Requirements

CAM candidates must complete the following requirements to earn the CAM credential. Candidates must complete the coursework and exam within 12 months of declaring candidacy.

  • Minimum of 12 months of onsite property management experience
  • Successful completion of CAM coursework, eight modules (40 hours)
  • Passing both parts of CAM exam


For more information, you can review the CAM Skill Standards or download the CAM Flyer.


About the CAM Exam

The CAM exam is two parts with a total time of four hours.
Part One: 115 questions timed for two hours.
Part Two: 75 questions timed for two hours.

Maintaining your CAM Credential

The CAM credential requires annual renewal based on the anniversary date of completion. Submission of both annual CAM dues of $100 and documentation of six hours of continuing education credit should be submitted to complete the annual CAM renewal. Find online submission and renewal information.

Earn your Degree with Western Governors University

CAM credential holders can transfer up to six credits and 5% off tuition at WGU!  Learn more!


For more information about the Certified Apartment Manager program and training courses contact NAAEI at 703-518-6141 or your state or local affiliate.