About the Online Exams

Before You Test: Important Things to Note

  • The Candidate Handbook includes detailed instructions on how the exams run and important information regarding the rules and regulations of testing administration.
  • ELIGIBILITY CODES UNLOCK THE EXAMS. Once you receive your code from your local apartment association, please be sure to keep your Eligibility Code with you when you are ready to sit for the exam. Eligibility Codes are unique to each student and are the key to unlocking your exam.
  • Please note: Your NAA User ID is not your eligibility code; you must obtain the code from your local association.
  • Make sure that you disable the pop-up blocker before taking the exam.
  • When you are logged into the CASTLE Worldwide Testing System, verify your information before proceeding.

 

CAM Students

  • Please contact your course administrator or instructor for exam information. The CAM exam must be taken at a designated testing center.

 

Technical questions related to the CASTLE Worldwide System and Online Exams?

For technical problems related to the CASTLE Worldwide testing platform, please contact CASTLE Worldwide directly at 919-572-6880 during their normal business hours, 8:30 a.m. - 5:30 p.m. ET, Monday – Friday.

 

Taking the Test from Home (Non-CAM Students Only)

  1. Launch the CASTLE Worldwide testing system
  2. To verify that your computer meets the basic requirements to enter the exam, click on the word “Requirements” on the left-hand side of the screen.
  3. Click “Click Here to Test Now”. Follow the instructions given to correctly configure any system requirements that do not pass the test.
  4. Click “Begin Test” on the top left to return to the login page.
  5. Please review and update your Computer and  Internet Explorer settings according to the applicable Operating System directions found in blue, closer to the bottom of the page. 
  6. After your Computer and Internet Explorer Settings has been reviewed and updated, enter your NAA user ID, password and eligibility code.
  7. If you are retaking the exam or are otherwise required to purchase the exam, you will be required to enter your credit card information prior to taking the exam. Enter your credit card information on the “Purchase Test” page and click “Complete Purchase” on the bottom of the page.
  8. The CASTLE Worldwide testing system will launch a program called the Browser Lockdown. The Browser Lockdown will prevent you from accessing anything else on your computer while taking the exam.
  9. If a pop-up window appears, click “Run” to finish installing Browser Lockdown.
  10. You will then be taken to the online exam that you are eligible for.
  11. Once in the exam, you will notice that you will have the ability to move throughout the exam by clicking the “<” or “>” button. Click on the “Help” button for more information about how to move through the exam.
  12. Once you are satisfied with the exam, you can choose to “Submit.” If you select “Submit,” the testing system will display the number of any question that you have left unanswered. From here, you may return to the exam or confirm that you are ready to end the exam.
  13. You will then have the option to provide any feedback at this time by filling out a short questionnaire.
  14. Your exam results will then be displayed in the testing window. Print a copy of the results for your records.
  15. To exit the exam and the Browser Lockdown, simply close the browser window.

 

For technical problems related to the CASTLE Worldwide testing platform, please contact CASTLE Worldwide directly at 919/572-6880 during their normal business hours, 8:30 a.m. - 5:30 p.m. ET, Monday – Friday.

 

Frequently Asked Questions (FAQs)

Can I still take the modular tests?
No, modular exams are no longer available.

Are the questions going to be random?
Yes, all of the questions will be randomized.

Is there a running clock/timer on the screen?
Yes.

How many questions are on each exam and how long are they timed?

CAMT: 100 questions; timed for 2 hours and 30 minutes
CAS: 138 questions; timed for 2 hours
NALP: 100 questions; timed for 1 hour 30 minutes
CAPS: 100 questions; timed for 2 hours
IROP: 65 questions; timed for 1 hour 30 minutes

Can students take the test at home?
Non-CAM Candidates may take the test anywhere they have access to an internet connection, including at home. Please remember that technical asssitance is available during normal business hours through CASTLE Worldwide. If you are taking the test during off-business hours or on the weekend and you have technical difficulty, you may have to wait for your inquiry to be answered.

CAM students must take the exam in a proctored environment.

Are proctors required?
All CAM exams are proctored. For all other candidates, your local apartment association reserves the right to have exams proctored. Otherwise, students will take the exam at home or on a personal computer.

What is the fee for the Candidate Handbook?
The Candidate Handbook can be downloaded for free.

Is the sample test real questions?
Sample questions are available in the Candidate Handbook. NAAEI also has made "Skill Checks" from each curriculum available as a study guide for students. This material is free of charge and downloadable from the Candidate Resources page.

When will I get my results?
You will get your results immediately after taking the exam. It is important to have valid and up-to-date information so NAAEI can provide you your results. Update your information.

When will my local association be notified that I have passed an exam?
Your local association will receive your score through a report that is sent to them.

How many times can I take the test?
Candidates may sit for the test as many times as they want until they pass the exam, however there is a seven day waiting period between testing times.

What is the retesting fee?
The fee to retake the test is $30 for non-CAM exams. The retesting fee for one part of the CAM exam is $80 and it is $100 to retake both parts of the CAM exam.

What if I require special accommodations when taking a designation exam?
Please contact NAAEI at 703-518-6141 for questions and submit a Request for Accommodation Form at least 30 days prior to your test date.

Who do I contact if I have technical questions related to the CASTLE Worldwide Testing System?
For technical problems related to the CASTLE Worldwide testing platform, please contact CASTLE Worldwide directly at 919-572-6880 during their normal business hours, 8:30 a.m. - 5:30 p.m. ET, Monday – Friday.

Who do I contact if I have questions related to the administration of the exam?
You may contact Shana Treger or Lesley Packel.

Have more questions?
Contact the NAAEI Staff

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