2010 NAA Education Conference & Exposition

Thank you for attending the 2010 NAA Education Conference & Exposition in New Orleans. We hope that you were invigorated by the inspirational general session speakers, received new ideas and valuable insights from the education sessions, made valuable connections at the networking events and trade show, and enjoyed the fabulous entertainment and culture of the beautiful city of New Orleans.

Conference Recap

Read the UNITS Today articles below for a recap of some of the conference's most memorable speakers and highlights.
See what attendees were buzzing about in the Twitter transcript from the conference.
View photos as they are added to our Flickr group. Join our Flickr group and share your own photos from the show!

Education Session Presentation Materials

Visit the MyNAA: Map Your Show Web site to download education session presentation materials. Click on "Session Catalog" and select "Search" to view all education sessions or search for a specific session. Click on the session title and download the presentaiton materials if they were made available by the speaker.

Education Session Recordings
Miss an education session while in New Orleans? Many of the sessions were professionally recorded. NAA offers all conference attendees the ability to purchase a CD-ROM of the entire conference or select sessions of your choosing. You may order the recordings here.

Conference Evaluations

Please take a few minutes to tell us about your experience at the 2010 NAA Education Conference & Exposition. If you have not yet done so, please complete the conference surveys below:

Save the Date for 2011

Save the date for the 2011 NAA Education Conference & Exposition which will be held June 23-25, 2011, in Las Vegas, Nev. Bookmark this site and visit often for updates!

UNITS Today

Bush Shares Presidential Insight with NAA Education Conference Attendees

Several cheers for “Four More Years” were shouted by NAA Education Conference & Exposition attendees as President George W. Bush walked on stage, ringing loud and clear even before he spoke his first words yesterday at the General Session.

Indy’s Van Rooy Properties Sweeps Maintenance Mania Championship

Indianapolis-based Van Rooy Properties pulled off an unprecedented sweep of the top three places Thursday in the Fourth Annual Maintenance Mania National Championship.

Nealon’s Humor ‘Interesting’ for Audience

Comedian Kevin Nealon tickled the crowd with his unique brand of humor yesterday, focusing mostly on himself, his life and how he deals with, survives and sometimes even manages to enjoy everyday life.

Technology Titans Offer Peek at the Future

Yesterday's session,“Titans of Technology: Multifamily Housing Industry Technology Solutions for Today, Tomorrow, and Beyond,” featured a lively debate focused on the future of technology.

Session Loaded With Cost-Saving Onsite Operations Ideas

Great ideas were shared aplenty during Friday's session “Owner/Operator Best Practices,” featuring independent rental owners (IRO) as speakers.

Lost in Translation: Improving Management-Staff Communication

Managing employees from the corner office feels like “us versus them,” and according to presenters at yesterday’s session, “Challenges in Leadership Roles for a Changing Industry,” bridging the gap begins with improving communication.

The Science and Psychology of Leasing

Understanding the psychology behind residents’ decisions and leasing staff interactions with residents can go a long way in improving occupancy and retention rates according to Lisa Trosien.

Viewing Refrigerant from Not-So-Rose-Colored Glasses

The conversion from R22 refrigerant to R410A refrigerant has created some interesting and perhaps costly implications for apartment owners in terms of replacement, maintenance, regulation and supply cost.

Company Culture: Money Can't Buy Happiness

When it comes to a fun company culture, happiness is key. Today’s employees are looking for a positive work environment, and according to a session given yesterday, money isn’t the answer.

Panelists Discuss Survey on Social Media’s Popularity

Social media permeates the apartment industry, but establishing an online community presence does not guarantee immediate resident and prospect engagement.

Transforming Management Style Starts With the Basics

Attendees received a valuable refresher course about the importance of basic fundamentals of managing staff yesterday, as delivered by Andrew Botieri, Total Peak Performance, during the session “Transformational Property Management Leadership.”

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