Earn your Certified Apartment Portfolio Supervisor (CAPS) Designation
You can become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation, a nationally recognized designation for multi-site supervisors.
Below is a list of the local apartment associations in your area that are offering CAPS courses.
CAPS Course Offerings
Piedmont Triad Apartment Association
January - February, 2012, Greensboro, NC
Contact: Denise Hrabosky at 336/294-4428
Triangle Apartment Association
January - February, 2012, Raleigh, NC
Download the flyer and registration form
Contact: Suzanne Pratt at 919/782-1165 ext. 6
Apartment Association of Kansas City
January - May, 2012, Overland Park, KS
Contact: Debbie Haukenberry at 913/248-0355
Apartment Association of Greater Dallas
February 2012, Dallas, TX
Download the flyer and registration form
Contact: Karen Ransom at 972/385-9091 ext. 211
Apartment Association of Greater Los Angeles
March 2012, Los Angeles, CA
Download the flyer and registration form
Contact: Kim McCrossen at 703/797-0610
Apartment Association, California Southern Cities
March 2012, Los Angeles, CA
Download the flyer and registration form
Contact: Kim McCrossen at 703/797-0610
Apartment Association of Orange County
March 2012, Los Angeles, CA
Download the flyer and registration form
Contact: Kim McCrossen at 703/797-0610
Indiana Apartment Association
May, 2012, Indianapolis, IN
Download the flyer and registration form
Contact: Mary Ellen Perin at 317/816-8900
Bay Area Apartment Association
June, 2012, Tampa, FL
Contact: Nena Gang at 813/882-0222
Contact your local apartment association or e-mail us to find out if CAPS will be offered in your area.
If you are an NAA-affiliated apartment association, and you wish to have your course listed, please contact Kim McCrossen.
CAPS Testimonials
"From an Owner and Asset Manager's perspective, my participation in the CAPS designation classes was particularly poignant in the risk management, fiscal management and property performance course modules. Through the entire course, the significance became clear - that the collaborative focus of the asset manager, portfolio supervisor, and community manager ultimately brings to enhancing and protecting the value of the multifamily asset.
From an Asset Management perspective, the property’s future value will be reflected through the containment of expenses, asset appearance, resident credit worthiness, loan compliance and timely/intensive management of the property. With a CAPS training and designation program, the Portfolio Supervisors oversight and guidance, coupled with the Community Manager’s presence on the front line in a collaborative oriented approach, the entire real estate interdisciplinary team will be led towards a more cross functional, real time, systematic methodology to provide top level asset management. It is through this alignment of services and management disciplines that the community’s full value can be maintained and dynamic growth can occur."
- Gary J. Hofstetter
President, New Boston Management Services, Inc.
"Your methods of teaching the CAPS course were effective and kept my attention through your real world application of the information you taught and the experiences you shared with us. I came back to work on Friday feeling like I had just come off a vacation, I was recharged and possessed a newfound motivation to really challenge myself to grow in this business and ultimately increase my company’s revenue."
- Matthew Gardner
Property Manager, Briarwood Realty Trust
"The class was fantastic, not only did I come away with a lot more knowledge in how to manage a portfolio of properties, I feel rejuvenated and a special excitement about the task. I have been a Vice President for five years and prior to that an Regional Manager, this course provided me with other ways to review and analyze legal and risk management, financial management, property performance management, property evaluation and effective leadership."
- Joan Copeland
Executive Vice President, Landmark Residential
"The CAPS Express class is by far the most beneficial industry-specific class I have attended. The express version is a great way for busy multi-site or corporate level staff to receive the CAPS designation in a way that is conducive to a hectic schedule without losing any of the class content. As a student housing professional, I found the class to be extremely informative, learning theories and tools that can be applied across the industry no matter what niche you work in. CAPS Express gives you tools that can be implemented immediately to enhance community performance in all facets of operations. I would highly recommend this class to anyone looking further their career in the multifamily industry."
- Heather Sizemore
National Director of Residence Life, Campus Apartments Inc.
"I am pleased to share my priceless experience in attending CAPS Express. The four days were thought-provoking and full of useful information. The content provided, coupled with the input that Alex Jackiw encouraged between the participants and she made for an inspiring exchange, which will help me manage my portfolio more effectively. Participating in this course has been one of the most valuable investments I have made in my professional career. Thank you NAAEI for offering such a convenient option for obtaining the CAPS designation."
- Teresa Watson
Director of Employee Development, Camden