Communication, Data Security, and Privacy: Operational Resources

Overview

As technology changes the way we communicate, new and existing laws regarding the content of the message (and the medium itself) can present a patchwork of confusion that housing providers must navigate through in their business operations. There are also emerging regulations regarding the security and use of sensitive data collected by housing providers. Failure to comply with applicable regulations can often come with hefty damage awards at the local, state, and/or federal levels. Below are resources covering the Telephone Consumer Protection Act (TCPA), Fair Debt Collection Practices Act (FDCPA), and the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (CAN-SPAM) federal regulations, as well as information covering the European General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

woman using a digital tablet while working in a data center

Member Resources

A webinar in partnership with Baker McKenzie on the nuts and bolts of building a CCPA Compliance Program (download program slides)

Guidance about the requirements of the California Consumer Privacy Act  and how the CCPA may apply to member operations (July 2019)

Provides suggested action items to help our members address the requirements of the California Consumer Privacy Act.

Slides from a presentation on General Data Protection Regulation and the California Consumer Privacy Act (January 2019)

National Government Affairs Roundtable & Legal Symposium slides from July 2019.

This memorandum provides an overview of the Telephone Consumer Protection Act (TCPA) for multifamily industry companies. Gain a general understanding of the business practices to which the TCPA applies, and the general rules concerning automated telephone calls or text messages that must be followed (July 2019).

Slides from a webinar on the Telephone Consumer Protection Act, the Fair Debt Collection Practices Act, and the Controlling the Assault of Non-Solicited Pornography And Marketing Act (April 2019).

Related Content

Privacy Issues Creep into Apartment Tech Space

In some high-profile examples, residents are beginning to object to smart home devices on privacy grounds. Find out how apartment operators are handling these challenges.Sandeep Aggarwal thought he…
Learn More

Resident Communication and Privacy Regulations

As you may be aware, resident communication and consumer privacy regulations are hot topics affecting our industry today.As we continue to make resident communication more effective and accessible,…
Learn More

Data Privacy in an Internet-Driven World

How operators can offer internet-driven resident services while safeguarding resident data and complying with privacy-oriented legislation.Privacy and data concerns gain momentum daily as technology…
Learn More

New EU Data Privacy Regulation May Impact Some…

A new European Union (EU) data protection regulation called the General Data Protection Regulation (GDPR) may affect U.S. businesses, including rental housing firms. While many businesses that do…
Learn More