Thursday, May 10, 2012
My roommate—who is a self-proclaimed mess right now, both personally and professionally—has started downloading podcasts from Oprah’s Spirit Channel to re-center herself. Last week she pulled out a notebook and began rattling off inspiring catch phrases—nuggets of wisdom such as “remember your spirit,” “what we dwell on is who we become” and...
Wednesday, May 9, 2012
I am so excited to be a part of the “Fair Housing 5” for this year’s National Apartment Association trade show and conference, and I am looking forward to the first time ever that NAA is being held in Boston (and I for one am glad it is not Viva! Las Vegas! yet again this year). Being a part of the Fair Housing 5 means that I get to hang out with (and spar with) some of...
Tuesday, May 8, 2012
80% of review site users feel that a management response to a bad review is reassuring. – TripAdvisor, 2010
Would you, could you, should you… respond to an online review?
Customer reviews land at the top of search results. In some cases it may be advised to respond to negative, and even positive, reviews. Set objectives and create a policy and a plan for responding to reviews.
Monday, May 7, 2012
You’re about to start hearing a lot about this year’s winners of our PARAGON, Apartment Career and Education (ACE) and Anthony Pusateri Career Promotion awards. We’ll honor all of them at our NAA Education Conference and Exposition in June. In the meantime, I’d like to let you know about an innovative program being done by the Arizona Multihousing Association (AMA) to...