APTly Spoken Blog

  • Two New Words to Replace “Reputation Management”

    Reputation Management has been a priority focus for many companies this year. And while it’s refreshing to see people finally “getting it”, the inevitable eye-rolling, boredom inducing, “enough already” side effect has started to set in. You know, the one which makes every instructor speaking on the subject sound like Miss Swanson of the Peanuts cartoon (wah, waa-waa, wah-waa-waa, wah)? As...
  • Whatcha Gonna Do When They Come For You?

    I am one of those people who will only love my own children. (Fingers crossed I even have an affinity for them.) I certainly think kids are cute, and I wish I were great with those little rugrats, but I just don’t seem to have the patience for them. Truth be told, I’d rather be talking to adults. This, along with my apathy (to put it kindly) for dogs, makes me a terrible, terrible person—so no...
  • Prepare Before the Crisis

    I woke up at 1 a.m. last week to the strobe light and alarm going off over my bed. After getting dressed and running down the stairs, I found the rest of the hotel guests gathered outside.As I continued to wake up, the fire marshal’s response vehicle arrived. In the distance I could see the flashing lights of two other fire trucks. The fire department looked ready to go as they leapt off of their...
  • Telephone Consumer Protection Act: Dos and Don’ts to Simplify Compliance

    With Telephone Consumer Protection Act (TCPA) claims on the rise, now is a good time to review what’s going on and how it affects businesses and organizations. TCPA SnapshotThe TCPA was enacted to protect consumers from aggressive telemarketers. TCPA provides a variety of restrictions. Most recent claims relate to promotional marketing calls using automatic telephone dialing systems (ATDS also...

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