Thursday, June 30, 2011
Fresh (but not fresh-faced) off the amazing 2011 NAA Education Conference & Exposition in Las Vegas, I thought I would share some of the things I learned:
1. You can only read so many People magazines while waiting at the airport.
My original flight was scheduled to leave just before noon last Wednesday but, lucky me, it was overbooked. Despite expressing to the airline staff that I had to...
Thursday, June 9, 2011
What exactly is high-performance thinking? It’s taking personal accountability to achieve what you know is important for your company or property. Seems so simple yet so much can get in the way.
First there are the negative thoughts that surrounds the term accountability. That’s old thinking so let’s bust through those myths. Second there is lack. Lack of information, clarity and...
Monday, June 6, 2011
Get your front row seat and have unfettered access to Military and Department of Defense Leaders who can answer questions that have been ruminating with your staff! Join DoD Leadership from the Pentagon, CNIC, Marine Corps Headquarters and the Air Force Center for Engineering and Environment to ask all your burning questions for the future initiatives of the Armed Services and Housing...
Friday, June 3, 2011
Resident feedback programs are evolving. No longer are multifamily firms forced to rely on a "one-size-fits-all" survey program for data to inform key decisions about amenity offerings and service standards. Instead, new lifecycle-based programs offer the chance to gather key intelligence at key touch points in the resident experience, from the initial inquiry through to lease renewal – or even...