APTly Spoken Blog

  • Show Me the Bandwidth—And Some American Idol Lovin’

    When I got up early this morning to watch YouTube montages that suggest American Idol’s Lauren and Scotty are dating (please be true), I didn’t have the time or patience for slow Internet service. I had a bus to catch and a limited amount of time to live vicariously through these two teenagers. While some would argue that I could still function day-to-day with poor Internet speed—and without...
  • HG Fenton, Ellis Trick Multifamily, Fogelman Earn SatisFacts’ Top Resident Satisfaction Awards

    H G Fenton, based in San Diego, Calif., and Ellis Trick Multifamily, Tuscaloosa, Ala., tied for the highest portfolio score in SatisFacts’ 2010 National Resident Satisfaction Awards. Additionally, Fogelman Properties, Memphis, earned the Exceptional Portfolio Score Award through its participation in SatisFacts’ 365 Day/Year Resident Feedback Program. These firms are among the more than 100...
  • Hire the Attitude: A Remarkable Recovery Case Study

    I started SatisFacts, and adore what I do, for a reason…it relates to my passion for caring, dedication and service…and this passion has to do with how I was raised and my DNA.  I have always been very sensitive to service.  I am inspired when I interact with someone who really cares about how they perform for you.  My reaction is 180 degrees different when I deal with someone who just does not...
  • Leasing vs. Retention - A Contrarian View

    I read an intriguing point in an online discussion about revenue management: “Turn cost is a factor, but it is also a sunk cost unless you wish to favor renewals over new leases.” Ah, “unless” you favor protecting your existing revenue stream!  This is a huge issue…leasing/marketing vs. retention. Which should be the priority? Loss minimization vs. revenue/cash flow maximization. Filling empty...

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