APTly Spoken Blog

  • Understanding the Customer Experience and Leveraging the Customer Experience for Marketing Purposes

    What is customer experience and what does it mean to those of us in the business of leasing apartments? The answer is simple. Our residents are demanding a better experience and talking about their experience online. Did you know that 70 percent of potential renters consult apartment reviews, and they trust ratings and reviews sites 12x more than paid advertising? Join our panel of industry...
  • Swimming Through A Sea of Equality and Safety: Finding Good Tenants With Fair Screening Methods

    There is an abundance of screening techniques out there these days that enable communities to thrive by locating good strong tenants. There are four steps to follow which will ensure the retention of a good tenant. The primary factors to acknowledge when a unit becomes available are your advertising techniques and internet presence. By putting time and effort into advertising your property you...
  • The Truth About Online Reputation Management

    According to a study conducted by SMS Marketing in 2012, 65 percent of online shoppers read only 2-10 reviews per buying decision vs. 58 percent in 2011. In addition, Nielsen reports that consumer trust of online reviews has increased to 70 percent worldwide, up 15 percent in the last four years. What this tells me is that more people are reading fewer online reviews to make their shopping and...
  • Goldilocks and the Three Candies

    In fifth grade I convinced my teacher to let me skip a few hours of class each week to work on my own “book” project with an enrichment teacher. There seemed to be an unspoken understanding that I would never learn my multiplication tables—when it came to math, this child was left behind. So, why not sharpen the creativity I did possess. So, being the good girl that I was, I toiled away in that...

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