APTly Spoken Blog | National Apartment Association

APTly Spoken Blog

  • Overtime Rule Threatens Our Most Important Asset: Customer Service

        Every day, my staff walks past a poster I hung over a decade ago. It says: “If You Don’t Take Care of the Customer, Someone Else Will.” For me, it’s not a cliché. It’s part of what I learned growing up an Irish Catholic kid in South Boston: how you decide to treat people is a simple but determinative driver of your own success. I am retiring later this year, after 17 years at NAA. In...
  • What Should I Do Differently?

    A simple question from a student in a pool class turned into a fantastic discussion recently. The question that opened up the potentially view changing realization was: “My pool inspector is coming tomorrow, what should I do differently?” Not being familiar with local swimming pool code and operations I opened the question up to the class at large. The responses were wide ranging and potentially...
  • Caught in the Net

    Much like a 5-year-old, my nightly routine consists of refusing to take myself to bed when I’m tired; instead falling asleep on the couch with all of the lights on until 2 a.m., when I finally stumble into my bedroom too tired to brush my teeth.  I’m turning 30 in October and don’t see my behavior changing anytime soon.  But it’s really not my fault! Like any normal human being, I subscribe to...
  • A Million Little Pieces

    In seventh grade I was charged with making a mosaic of an Egyptian king for social studies class. Sounds more like art class, but your call, Mrs. Voleri. I spent the next weekend toiling away with a pair of scissors and a pad of construction paper, carefully arranging and gluing each onto a poster board. By Sunday night, I closely resembled the Hunchback of Notre Dame and my right hand was locked...

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