Thursday, February 19, 2015
It’s hard to believe the 2015 NAA Student Housing Conference & Exposition is already over. Yesterday was even more jam-packed than the first day of the conference, with amazing speakers, sessions and tradeshow buzz from top to bottom.
As such, I write to you from the hospital, where I’m currently receiving an IV drip of coffee.
But while I’m wired, let’s get to it—a round-up of day two...
Thursday, January 22, 2015
I’m gonna be honest: I’m not a dog person.
I realize this makes me a horrible, soulless, Sarah McLachlan-hating person, but I can’t fake it.
People argue that a dog is man’s best friend—and I guess that’s true, if you don’t have human best friends. Call me crazy, but I just prefer companions who don’t lick my face or leave hair all over my clothing.
Despite my indifference toward...
Friday, January 16, 2015
Gone are the days of ledger cards, guest cards and answering services. Today, our industry is driven by the technology and focused on selling features, as opposed to driving from the point of view of the customer. Smart companies in and out of the student housing space are institutionalizing a more customer-oriented perspective that drives technology design and development from the outside in....
Friday, December 5, 2014
I was recently asked the question:
"Why is it that new system initiatives using technology that works well, often fail to be adopted?"
Anyone with any level of experience in systems and technology deployments has also most likely experienced some level of failure when deploying a new system. Far too often, however, that failure was not driven by the choice of the technology or the underlying...