Friday, December 6, 2013
Let's face it; no matter how you look at it, managing packages is one of the necessary evils of apartment management. So if there's anything we can do to simplify the process and improve the customer experience, then it's our job to look at all options.
Before Camden implemented our current system for managing packages, we manually logged all packages (time permitting of course) on a paper log...
Thursday, December 5, 2013
Last week I received a text on my flip phone while I was in an NAA staff meeting.
For those of you smartphone folks who can’t reach far back enough in your memory to recall the sound, it’s a series of three loud beeps.
“Lauren, I think your pager went off,” said one cruel co-worker who shall not be named (rhymes with Jeremy Figoten).
Unless I have a computer nearby...
Wednesday, October 30, 2013
Business Intelligence (BI) has ancient roots. Measurement, visualization and analysis tools can be traced back thousands of years. Egyptians communicated through hieroglyphics. Astronomers illustrated their views of the cosmos. Maritime explorers used charting and mapping tools to discover new worlds. Humans have always been interested leveraging the tools of their era to make effective...
Thursday, October 3, 2013
It’s conference season in the multifamily apartment industry, and last week saw me travelling to Turnberry Isle, Miami for the Apartment Revenue Management Conference followed by a trip to Park City, Utah to attend the Property Solutions International user’s Summit. As a speaker and roundtable moderator at both events, I was lucky enough to be exposed to a broad cross section of...