APTly Spoken Blog

  • In The Dog House

    I’m gonna be honest: I’m not a dog person.  I realize this makes me a horrible, soulless, Sarah McLachlan-hating person, but I can’t fake it.  People argue that a dog is man’s best friend—and I guess that’s true, if you don’t have human best friends. Call me crazy, but I just prefer companions who don’t lick my face or leave hair all over my clothing. The horror! Despite my indifference toward...
  • In a High-Tech World, Don't Forget High-Touch

    Gone are the days of ledger cards, guest cards and answering services. Today, our industry is driven by the technology and focused on selling features, as opposed to driving from the point of view of the customer. Smart companies in and out of the student housing space are institutionalizing a more customer-oriented perspective that drives technology design and development from the outside in....
  • Why Your New Multifamily Technology Initiative Will Fail

    I was recently asked the question: "Why is it that new system initiatives using technology that works well, often fail to be adopted?" Anyone with any level of experience in systems and technology deployments has also most likely experienced some level of failure when deploying a new system. Far too often, however, that failure was not driven by the choice of the technology or the underlying...
  • Damage Control

    I got out of a real jam last month. After five years in the same apartment, my roommate and I were moving out. She was recently engaged and moving in with her fiancé. I was 90 percent happy for her, 10 percent being all, ‘WHAT IS HAPPENING?!’ Fine, 80/20.  Point is, I was more happy for her than I wasn’t. But her exciting news meant not only looking for a new apartment of my own, but reconciling...

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