APTly Spoken Blog | National Apartment Association

APTly Spoken Blog

  • Overtime Rule Threatens Our Most Important Asset: Customer Service

        Every day, my staff walks past a poster I hung over a decade ago. It says: “If You Don’t Take Care of the Customer, Someone Else Will.” For me, it’s not a cliché. It’s part of what I learned growing up an Irish Catholic kid in South Boston: how you decide to treat people is a simple but determinative driver of your own success. I am retiring later this year, after 17 years at NAA. In...
  • The End of an Era of Oversharing

    In 8th grade I quoted some very dramatic ‘Closing Time’ lyrics in a friend’s yearbook. Poignant stuff about every new beginning coming from some other beginning’s end—and, also, keep in touch and have a great summer. It was a loose interpretation of Semisonic.  Unfortunately copyright infringement would put a real damper on the summer, so I’ll skip that this time around and use my own words. ...
  • My RPM Story – Mike Markus

    When I began working in residential property management (RPM), I was mowing lawns. Now, as a maintenance director for BRG Realty Group, I oversee more than 7,000 apartment homes.Thanks to eight years in the U.S. Marine Corps, I have the skills and determination to grow and thrive in RPM. I served in the 4th Marine Corps Recruiting Command, where I managed eight recruiting stations and 850...
  • What Should I Do Differently?

    A simple question from a student in a pool class turned into a fantastic discussion recently. The question that opened up the potentially view changing realization was: “My pool inspector is coming tomorrow, what should I do differently?” Not being familiar with local swimming pool code and operations I opened the question up to the class at large. The responses were wide ranging and potentially...

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