APTly Spoken Blog | National Apartment Association

APTly Spoken Blog

  • “My RPM Story” – Caity Russell

    I started my college career in the business administration program at the University of Wisconsin – Stout, but I soon switched to property management on the advice of a mentor. I hoped to work in the business world and learn more about accounting while pursuing my passions for marketing and working with people. Residential property management (RPM) has endless possibilities, encompassing all my...
  • “My RPM Story” – Carrie Riley

    Military spouses move. And move. And move again. Sometimes you get lucky and stay somewhere for a few years — but usually you don’t. (We sometimes moved before even a year had gone by.) But one comfort of each move was knowing that I would be able to find a job in the RPM industry at the next duty station, because there are apartments everywhere — no matter where you end up. And when you work in...
  • “My RPM Story” – Shelby Goins

    Before beginning my career in residential property management (RPM), I worked in retail while completing my degree. Working in retail gave me experience and a strong appreciation for customer service and sales, and an internship in commercial real estate gave me insight into the RPM industry. So with graduation approaching, I found the Manager in Training (MIT) program at Weidner Apartment Homes...
  • Overtime Rule Threatens Our Most Important Asset: Customer Service

        Every day, my staff walks past a poster I hung over a decade ago. It says: “If You Don’t Take Care of the Customer, Someone Else Will.” For me, it’s not a cliché. It’s part of what I learned growing up an Irish Catholic kid in South Boston: how you decide to treat people is a simple but determinative driver of your own success. I am retiring later this year, after 17 years at NAA. In...

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