Friday, June 19, 2015
Keeping residents happy can make life a lot easier for property managers – from minimizing angry calls or emails to increasing retention and occupancy rates. More often than not, things like rent, square footage and location have the biggest influence.
But thinking critically about how to go beyond those top priority “must-haves” can set you apart from competitors and have a lasting, positive...
Thursday, May 28, 2015
It’s a miracle I wasn’t hit by a car in England.
When I studied there spring semester of my junior year in college, I spent the first three weeks looking the wrong way before crossing the street. I’m sorry, but the right side is the right side.
I couldn’t tell just how much weight I was gaining, because British scales are in stones, not pounds. (Spoiler alert: 13 pounds.) I learned it’s...
Thursday, May 21, 2015
My grandparents’ above-ground pool was approximately the temperature of an ice bath. My cousins and I always had a blast once our internal organs had properly shut down and we were fully numb, but it was the getting in the water in the first place that posed the real challenge.
Even at a young age, I knew I had to create some sort of game to take the plunge. I thought long and hard about it,...
Tuesday, May 12, 2015
Recently I’ve been noticing a larger than normal amount of questions in class regarding teamwork. Specifically about how the two main teams, the office and maintenance teams, on our properties function together. These questions are originating from maintenance technicians frustrated with the office staff, as well as leasing professionals frustrated with the maintenance staff.
The solution I have...