APTly Spoken Blog

  • Pulling the Plug

    Last week I received a text on my flip phone while I was in an NAA staff meeting. For those of you smartphone folks who can’t reach far back enough in your memory to recall the sound, it’s a series of three loud beeps. “Lauren, I think your pager went off,” said one cruel co-worker who shall not be named (rhymes with Jeremy Figoten).  Unless I have a computer nearby, it’s technologically...
  • Best in the West

    “Practice does not make perfect. Only perfect practice makes perfect.” –Vince LombardiWhat a true statement! And coming from such an accomplished and successful individual. When it comes to taking on the best practices in the real estate and property management business, how exactly do you define the best? Yes, you have the Institute of Real Estate Management guide to refer to which is updated...
  • The Post-It Always Stings Twice

    One of the questions commonly asked throughout our surveys is “The speed to which your maintenance work was handled.” So what exactly constitutes a fast response time? There is usually a disparity between what the office considers a fast turnaround and what a resident is comfortable with. Believe it or not, the clock starts ticking for a resident the moment that service request is placed. Whether...
  • The Career of a Lifetime

    Years ago I wanted to see what it would be like as leasing consultant. I even reached out to one apartment management company due to an interest in beginning my career in the apartment industry. Needless to say, I did not get far.This wasn’t the right time for me, but my opportunity eventually came. After moving to metropolitan Atlanta, I worked as an associate in a local pharmacy. Many shoppers...

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