APTly Spoken Blog

  • Two New Words to Replace “Reputation Management”

    Reputation Management has been a priority focus for many companies this year. And while it’s refreshing to see people finally “getting it”, the inevitable eye-rolling, boredom inducing, “enough already” side effect has started to set in. You know, the one which makes every instructor speaking on the subject sound like Miss Swanson of the Peanuts cartoon (wah, waa-waa, wah-waa-waa, wah)? As...
  • Players Only: Owner and Manager Roundtable on Revenue Management

    The multifamily industry has a long history of peer collaboration. From operational best practices to supplier and system recommendations to appropriate benchmarking metrics and all kinds of reference points in between, it’s not uncommon for owners and managers to tap into peer and comp sets for experience, advice, and new ideas. In a conference atmosphere, that tactical networking is often muted...
  • Step Away From the Bottle

    A common call for Maintenance comes from a clogged or slow drain. Unfortunately, there are a multitude of commercials telling our residents that such irritants can be easily removed by using a bottle of chemicals. “The commercial says “safe for all plumbing,” so that means it’s OK for us to use it as well, right?” residents think. No! First of all, every service request that involves standing...
  • Will You Accept This Rose…And Rent Increase?

    Next Monday is the season finale of “The Bachelorette.” Naturally, I’m an emotional wreck. Despite the upheaval in my personal life, I still managed to cover July 24th’s Webinar Wednesday, “Dollars and Rents: How to Navigate Your Residents Through the Changing Rental Market”—which, coincidentally, discussed my favorite show. According to Webinar moderator Rommel Anacan, President of the...

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