Friday, December 6, 2013
Let's face it; no matter how you look at it, managing packages is one of the necessary evils of apartment management. So if there's anything we can do to simplify the process and improve the customer experience, then it's our job to look at all options.
Before Camden implemented our current system for managing packages, we manually logged all packages (time permitting of course) on a paper log...
Thursday, December 5, 2013
Last week I received a text on my flip phone while I was in an NAA staff meeting.
For those of you smartphone folks who can’t reach far back enough in your memory to recall the sound, it’s a series of three loud beeps.
“Lauren, I think your pager went off,” said one cruel co-worker who shall not be named (rhymes with Jeremy Figoten).
Unless I have a computer nearby, it’s technologically...
Monday, November 25, 2013
“Practice does not make perfect. Only perfect practice makes perfect.” –Vince LombardiWhat a true statement! And coming from such an accomplished and successful individual. When it comes to taking on the best practices in the real estate and property management business, how exactly do you define the best? Yes, you have the Institute of Real Estate Management guide to refer to which is updated...
Lia Nichole Smith
Wednesday, November 20, 2013
One of the questions commonly asked throughout our surveys is “The speed to which your maintenance work was handled.” So what exactly constitutes a fast response time? There is usually a disparity between what the office considers a fast turnaround and what a resident is comfortable with. Believe it or not, the clock starts ticking for a resident the moment that service request is placed. Whether...