APTly Spoken Blog

  • 3 Hidden Bottom-Line Boosters

    Hidden costs are inevitable in property management, and most communities’ maintenance shops and offices will be reduced at some point. Keeping a detailed, close eye on inventory will help some, but there are other ways to boost your bottom line.1. Consolidate contracts. By adopting the streamlined approach to national contract negotiations, companies can save thousands. The old-school way tells...
  • With Utilities comes Responsibility

    One of the first questions apartment hunters ask me is the breakdown of utility billing. What do tenants pay and what does the building pay? I’m never able to gauge ahead of time what their reaction will be when I state the circumstances. The best advice I’ve been able to gain from researching the most common practices, is that building owners should pay “some” of the utilities as opposed to all...
  • Simplifying the Package Conundrum

    Let's face it; no matter how you look at it, managing packages is one of the necessary evils of apartment management. So if there's anything we can do to simplify the process and improve the customer experience, then it's our job to look at all options. Before Camden implemented our current system for managing packages, we manually logged all packages (time permitting of course) on a paper log...
  • Pulling the Plug

    Last week I received a text on my flip phone while I was in an NAA staff meeting. For those of you smartphone folks who can’t reach far back enough in your memory to recall the sound, it’s a series of three loud beeps. “Lauren, I think your pager went off,” said one cruel co-worker who shall not be named (rhymes with Jeremy Figoten).  Unless I have a computer nearby, it’s technologically...

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