APTly Spoken Blog | National Apartment Association

APTly Spoken Blog

  • Overtime Rule Threatens Our Most Important Asset: Customer Service

        Every day, my staff walks past a poster I hung over a decade ago. It says: “If You Don’t Take Care of the Customer, Someone Else Will.” For me, it’s not a cliché. It’s part of what I learned growing up an Irish Catholic kid in South Boston: how you decide to treat people is a simple but determinative driver of your own success. I am retiring later this year, after 17 years at NAA. In...
  • Hell's Kitchen

    Picture someone who knows their way around both a grocery store and a kitchen. Someone who can pick out a handful of ingredients and turn them into something edible. An average adult, really.  Are you picturing them? OK, good. Now picture the exact opposite. That’s me. My cooking struggles are worthy of a documentary—the antithesis of the awe-inspiring “Chef’s Table,” we’ll say. People will watch...
  • What Should I Do Differently?

    A simple question from a student in a pool class turned into a fantastic discussion recently. The question that opened up the potentially view changing realization was: “My pool inspector is coming tomorrow, what should I do differently?” Not being familiar with local swimming pool code and operations I opened the question up to the class at large. The responses were wide ranging and potentially...
  • Going Postal

    A few months ago I ordered $200 worth of business cards for a webseries I write on the side. To play it safe, I had them sent straight to my friend in New York, where I could pick them up when I arrived later that week for filming. I pulled up the most recent address she sent in an email—having recently moved—and placed my order. But as I drove up that Friday, I had a gnawing feeling that...

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