APTly Spoken Blog

  • The Website, Flava Flav, and the Wardrobe

    Yeah, I’ve never read that book either, but I do know my online shopping and I do know my eighties hip-hop stars who just happen to wear oversized clocks around their necks. And, I’m NAA’s Web Manager. So, I guess I’m three for three. Back to blog…Admittedly, I am that woman who shops online…for almost everything. We (not just women) all do it. In fact, I have had many a conversation with my...
  • Hire the Attitude: A Remarkable Recovery Case Study

    I started SatisFacts, and adore what I do, for a reason…it relates to my passion for caring, dedication and service…and this passion has to do with how I was raised and my DNA.  I have always been very sensitive to service.  I am inspired when I interact with someone who really cares about how they perform for you.  My reaction is 180 degrees different when I deal with someone who just does not...
  • The Truth About Resident Retention

      I attended a standing-room only Resident Retention Round Table recently, and was shocked to hear the panelists basically say that no matter what you do as a resident retention strategy, your turnover will remain about the same. (Which is exactly opposite of what our research has shown!) The retention strategies discussed seemed to revolve around pricing and creating a sense of community. Once...
  • There’s Never a Loser When Everyone Wins

    I am sure we are all blown away by how some businesses operate.  I scratch my head…it’s clear not everyone is really trying to take care of clients, create positive experiences, or improve performance.  Here are several of my experiences. The crepe joint: Penny wise, pound (or franc) foolish. There’s a great crepe joint near work.  As the economy soured, I noticed changes.  They stopped...

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