APTly Spoken Blog | National Apartment Association

APTly Spoken Blog

  • “My RPM Story” – Caity Russell

    I started my college career in the business administration program at the University of Wisconsin – Stout, but I soon switched to property management on the advice of a mentor. I hoped to work in the business world and learn more about accounting while pursuing my passions for marketing and working with people. Residential property management (RPM) has endless possibilities, encompassing all my...
  • “My RPM Story” – Carrie Riley

    Military spouses move. And move. And move again. Sometimes you get lucky and stay somewhere for a few years — but usually you don’t. (We sometimes moved before even a year had gone by.) But one comfort of each move was knowing that I would be able to find a job in the RPM industry at the next duty station, because there are apartments everywhere — no matter where you end up. And when you work in...
  • Overtime Rule Threatens Our Most Important Asset: Customer Service

        Every day, my staff walks past a poster I hung over a decade ago. It says: “If You Don’t Take Care of the Customer, Someone Else Will.” For me, it’s not a cliché. It’s part of what I learned growing up an Irish Catholic kid in South Boston: how you decide to treat people is a simple but determinative driver of your own success. I am retiring later this year, after 17 years at NAA. In...
  • My RPM Story – Mike Markus

    When I began working in residential property management (RPM), I was mowing lawns. Now, as a maintenance director for BRG Realty Group, I oversee more than 7,000 apartment homes.Thanks to eight years in the U.S. Marine Corps, I have the skills and determination to grow and thrive in RPM. I served in the 4th Marine Corps Recruiting Command, where I managed eight recruiting stations and 850...

Pages

Subscribe to Blog Posts