APTly Spoken Blog | National Apartment Association

APTly Spoken Blog

  • Overtime Rule Threatens Our Most Important Asset: Customer Service

        Every day, my staff walks past a poster I hung over a decade ago. It says: “If You Don’t Take Care of the Customer, Someone Else Will.” For me, it’s not a cliché. It’s part of what I learned growing up an Irish Catholic kid in South Boston: how you decide to treat people is a simple but determinative driver of your own success. I am retiring later this year, after 17 years at NAA. In...
  • My RPM Story – Mike Markus

    When I began working in residential property management (RPM), I was mowing lawns. Now, as a maintenance director for BRG Realty Group, I oversee more than 7,000 apartment homes.Thanks to eight years in the U.S. Marine Corps, I have the skills and determination to grow and thrive in RPM. I served in the 4th Marine Corps Recruiting Command, where I managed eight recruiting stations and 850...
  • Flowers In Your Hair & Inspiration to Take Home

    San Francisco is the City By the Bay; consequently, my hair has become the One That Went Cray. Seriously, this place is no friend to us wavy and curly-headed folk. Apologies in advance for my appearance. But that’s truly my only complaint, because I love, love, love this city. And I’m loving this conference. Yesterday was an embarrassment of riches, from an inspiring group of Game Changers to an...
  • Hill Yeah, San Francisco!

    This is a safe space, so let’s all just admit what we’re thinking: Our legs are on FIRE today. Regardless of everyone’s political affiliation, we’re all feeling the burn. Those San Francisco hills are no joke! And neither is the 2016 NAA Education Conference & Exposition. We hit the ground running yesterday—metaphorically, that is. The conference kicked off with a Living Room Learning...

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