APTly Spoken Blog

  • You’ll Put Your Eye Out Kid.

    Sometimes the simplest changes are the hardest to implement.  Safety training is about achieving behavioral change, and getting people to change their routine, even in a seemingly minor way, can be hard to accomplish unless the individuals involved “buy in” on the benefit (to them – not you) outweighing the effort to change that work habit. One of the classic examples in apartment maintenance...
  • Hire the Attitude: A Remarkable Recovery Case Study

    I started SatisFacts, and adore what I do, for a reason…it relates to my passion for caring, dedication and service…and this passion has to do with how I was raised and my DNA.  I have always been very sensitive to service.  I am inspired when I interact with someone who really cares about how they perform for you.  My reaction is 180 degrees different when I deal with someone who just does not...
  • Oh No She DIDN'T!

    Two years ago, my friends and I had the pleasure of renting a house in Ireland from a 20-something ex-rugby player named Ted. At the risk of sounding like 1950’s teenager, Ted was dreamy. His accent was to-die-for, he had shoulders as broad as a Buick, and his teeth were both white and straight—a real rarity in the U.K. One day Ted came over to mow our lawn. After watching him—and more...
  • Hiring Tip No. 1: Don’t Conduct Your Interviews at an Aquarium

    I moved to Ireland less than a month after my college graduation, without a job or a place to live. Why this concerned my parents, I’ll never understand. After desperately searching the classifieds for two weeks, my friend and I saw an ad for a job selling sandwiches with “The Tasty Sandwich Guy.” That’s not at all sketchy. When we arrived at the local aquarium two days later for our joint...

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