Monday, November 28, 2011
Are your residents vanishing from your community at a rate that makes you consider putting up missing posters? If so, did you know that their disappearance was probably preventable? Before you contact the milk carton company, let me explain.
We spend tons of money on training and advertising to get our residents in the door, but once they’re in we change our focus to the next. To me, that’s...
Tuesday, November 15, 2011
For those of you who’ve met me or taken one of my classes, you know that I talk the talk and I walk the walk. I say things like they are--professionally and with care, of course. I’m not talking about some of the language used during the leasing process—a little fluff is just fine then. But in normal dealings onsite and at the corporate office, I don’t see the point in wasting time or sugar...
Thursday, November 10, 2011
I once interned at a publishing company in Bath, England—and by interned, I mean sat at a desk in a basement that felt only slightly warmer than a meat locker and politely declined approximately 39 cups of the Brits’ beloved tea each day. There, I learned an important lesson about creativity.
Each morning, the head writer would meander into the office around 10 a.m. in jeans and a wrinkled t-...
Monday, November 7, 2011
How many times have you worked with or for an individual who was so dramatic and emotional that you found it hard to get your work done? Some people are so self-absorbed that they don’t hear anything you say unless it is about them. What’s worse is a power hungry boss with these traits. Managers like this stop at nothing to get accolades and compliments. It is not of the question for these...