APTly Spoken Blog | National Apartment Association

APTly Spoken Blog

  • If You Give a Moose a Muffin

    Last week I went to Grand Teton and Yellowstone National Parks. While most 25-year-olds would choose to spend their vacation drinking adult beverages on the beach, I prefer to visit places where I could be mauled to death by wild animals. Bear spray literally in hand—I had my finger on the trigger for the majority our first hike—and bear bells tied to my shoelaces, I spent a good portion of the...
  • The Role of Property Manager is Changing: Will You Move With it or Will You be Left Behind?

    I recently had the tremendous pleasure of hearing real estate industry expert and visionary Christopher Lee speak at a conference about his new publication, “Transformational Leadership in the New Age of Real Estate”. Lee has a “Tell-it-Like-it-is” attitude that’s mirrored in his writing, and his document sets out the likely future of the real estate industry. During this talk, Lee made several...
  • The Power of Positive Thinking—And Oprah Podcasts

    My roommate—who is a self-proclaimed mess right now, both personally and professionally—has started downloading podcasts from Oprah’s Spirit Channel to re-center herself. Last week she pulled out a notebook and began rattling off inspiring catch phrases—nuggets of wisdom such as “remember your spirit,” “what we dwell on is who we become” and “never speak out against the beef industry.” My...
  • Responding to Online Reviews

    80% of review site users feel that a management response to a bad review is reassuring. – TripAdvisor, 2010 Would you, could you, should you… respond to an online review? Customer reviews land at the top of search results. In some cases it may be advised to respond to negative, and even positive, reviews. Set objectives and create a policy and a plan for responding to reviews. 95% of review...

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