Tuesday, March 22, 2011
We live in a world that seems to focus on price— not value. Price is only one factor in a buying decision. What we often don’t realize is that we make value-based buying decisions every day. We buy our clothes, cars and food based on the perceived value that we get from what we purchase.
A recent Harvard University study revealed that buyers want more than a “cheap price”. In fact, only 1 out of...
Tuesday, March 8, 2011
Sometimes the simplest changes are the hardest to implement. Safety training is about achieving behavioral change, and getting people to change their routine, even in a seemingly minor way, can be hard to accomplish unless the individuals involved “buy in” on the benefit (to them – not you) outweighing the effort to change that work habit.
One of the classic examples in apartment maintenance...
Wednesday, March 2, 2011
I started SatisFacts, and adore what I do, for a reason…it relates to my passion for caring, dedication and service…and this passion has to do with how I was raised and my DNA. I have always been very sensitive to service. I am inspired when I interact with someone who really cares about how they perform for you. My reaction is 180 degrees different when I deal with someone who just does not...
Monday, February 28, 2011
Two years ago, my friends and I had the pleasure of renting a house in Ireland from a 20-something ex-rugby player named Ted.
At the risk of sounding like 1950’s teenager, Ted was dreamy. His accent was to-die-for, he had shoulders as broad as a Buick, and his teeth were both white and straight—a real rarity in the U.K.
One day Ted came over to mow our lawn. After watching him—and more...