APTly Spoken Blog | National Apartment Association

APTly Spoken Blog

  • An Apartment Tail: Fievel Goes to the Dumpster

    I’ve lived in an apartment for over three years now, so naturally I’ve learned a few tricks. Take pest management, for example. A few weeks ago my roommate thrust a chewed-up piece of saltwater taffy in my face, disrupting the quiet time I had requested while watching “Bachelor Pad.” She had discovered the gnawed taffy on the floor of her closet and could only assume one thing: we had a mouse....
  • Four Ways to Stay on Top with Proactive Customer Service

    A friend recently told me, “I just can’t stay on top; I’m always reacting. I don’t have time to be proactive.” Who doesn’t get that? No time for sweeping changes? A few small ones can net great results. Consider these four basic tips… all centered around one key aspect of property management—communication! Set expectations; residents don’t like to be surprised. Surveys show that residents want...
  • My 2004 Laptop: The Little Computer That Could

    My mother is incredibly frugal. She hates to “waste” money on restaurant meals she can make at home, rarely grocery shops without coupons and drove her beaten-up 1996 Ford Windstar until it reached 200,000 miles and died on the side of the road. (According to my father, her side of the family likes to hold onto their vehicles until they “blow up.”)   For better or worse, I am my mother’s...
  • Animal House

    Last year, my roommate and I agreed that should one of us unexpectedly get run over by a bus or killed in a kitchen fire because someone (Stephanie) forgot to unplug the George Foreman grill, the survivor would immediately destroy a box containing all of their friend’s most embarrassing, private and objectionable personal items.   That’s not to say I’m hiding a Polaroid of an indecent encounter...

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