Thursday, February 23, 2012
Disclaimer: If you are a potential love interest, please stop reading.
My name is Lauren and I own 36 porcelain dolls. I have a problem.
I began collecting them as a young girl and continued to do so until the age of 20, when my mom stopped enabling me. The dolls were taking up too much space and, more important, creeping people out. Friends would walk into my childhood bedroom for the first...
Tuesday, February 14, 2012
When your batteries, compact fluorescent light bulbs (CFLs), or computer equipment stop working, do you toss them in the garbage? Your first inclination might be to throw items like this away, but doing so has some serious consequences.Environmental and Health RisksAll three of these product types contain hazardous materials, which when thrown away or mishandled can have a negative effect on the...
Monday, February 6, 2012
As a leader and champion for both multifamily and my company, I’m asked daily how people can get to the next level in their career. They’ve advanced their education and qualifications, yet their career with their current company is at a standstill. Professionals want to grow, but they’re often unsure about how to find a new position.
You might think the obvious solution is to head to an...
Wednesday, February 1, 2012
I saw a discussion group regarding the Net Promoter Score (NPS). Like many in the CRM field, I question the value of Fred Reichheld’s highly disputed NPS Harvard Business Review article “The Only Number You Need to Know.”
CRM thought-leaders voice great concern about focusing on the NPS as it provides no direction on what drove the score or how to grow it; it measures “effect” not “causes.” ...