Thursday, February 14, 2013
Attracting top talent isn’t getting any easier, but it’s certainly more fun these days. We have better ways to identify and engage with candidates, which is changing the game. Recruiting is a contact sport and I find it more exhilarating than exhausting.
Brad Schwartz and I led a thoughtful discussion about this topic recently with other property management professionals. As President of MSB...
Tuesday, February 12, 2013
I don’t know a property manager who doesn’t grapple with parking issues. At best, they’re a hassle. At worst, they threaten resident safety, satisfaction and retention. They can even send you to court.
Towing may alienate a resident… but failure to act on a parking problem could alienate many residents. The best solution is a proactive approach that maximizes compliance and minimizes your need to...
Thursday, January 31, 2013
I’m a very humble person. Almost to a fault.
But if I had to praise myself, I would tell you the following:
I am a natural athlete. During an incredibly intense female flag football tournament in college, I leapt skyward and tore a ligament in my neck—yet still caught the touchdown pass. I know everyone is talking about Peyton Manning’s incredible comeback this year, but let’s not forget my...
Monday, December 31, 2012
OK, we’ll leave the comedy up to Jeff Foxworthy. However, daily “surprises” are the bane of nearly all community managers. And one of the worst surprises of all is unexpected turnover … losses that could have been prevented if you had only known there were problems.
In a 2011 SatisFacts Research survey, residents reported the top three factors influencing retention:
Quality of maintenance...