APTly Spoken Blog

  • To Tow… Or Not To Tow? Seven Tips To Keep That From Being The Question

    I don’t know a property manager who doesn’t grapple with parking issues. At best, they’re a hassle. At worst, they threaten resident safety, satisfaction and retention. They can even send you to court. Towing may alienate a resident… but failure to act on a parking problem could alienate many residents. The best solution is a proactive approach that maximizes compliance and minimizes your need to...
  • Born for Greatness (And Embarrassment)

    I’m a very humble person. Almost to a fault. But if I had to praise myself, I would tell you the following: I am a natural athlete. During an incredibly intense female flag football tournament in college, I leapt skyward and tore a ligament in my neck—yet still caught the touchdown pass. I know everyone is talking about Peyton Manning’s incredible comeback this year, but let’s not forget my...
  • If You Hate Surprises… You Might Be A Property Manager!

    OK, we’ll leave the comedy up to Jeff Foxworthy. However, daily “surprises” are the bane of nearly all community managers. And one of the worst surprises of all is unexpected turnover … losses that could have been prevented if you had only known there were problems. In a 2011 SatisFacts Research survey, residents reported the top three factors influencing retention: Quality of maintenance...
  • Whistle While You Work—And Doodle and Make Tin-Foil Flowers, Too

    I don’t want to brag, but I was the belle of the ball at my hometown pizzeria in suburban Maryland. During my three months there as a waitress, a few of the dish washers had a bit of a crush on me. I always had bread crumbs in my hair and permanently smelled like garlic, so this doesn’t surprise me. Of all my prospective suitors, Lucio was my favorite. He spent a good portion of his time making...

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