APTly Spoken Blog

  • Four Ways to Stay on Top with Proactive Customer Service

    A friend recently told me, “I just can’t stay on top; I’m always reacting. I don’t have time to be proactive.” Who doesn’t get that? No time for sweeping changes? A few small ones can net great results. Consider these four basic tips… all centered around one key aspect of property management—communication! Set expectations; residents don’t like to be surprised. Surveys show that residents want...
  • My 2004 Laptop: The Little Computer That Could

    My mother is incredibly frugal. She hates to “waste” money on restaurant meals she can make at home, rarely grocery shops without coupons and drove her beaten-up 1996 Ford Windstar until it reached 200,000 miles and died on the side of the road. (According to my father, her side of the family likes to hold onto their vehicles until they “blow up.”)   For better or worse, I am my mother’s...
  • Animal House

    Last year, my roommate and I agreed that should one of us unexpectedly get run over by a bus or killed in a kitchen fire because someone (Stephanie) forgot to unplug the George Foreman grill, the survivor would immediately destroy a box containing all of their friend’s most embarrassing, private and objectionable personal items.   That’s not to say I’m hiding a Polaroid of an indecent encounter...
  • If You Give a Moose a Muffin

    Last week I went to Grand Teton and Yellowstone National Parks. While most 25-year-olds would choose to spend their vacation drinking adult beverages on the beach, I prefer to visit places where I could be mauled to death by wild animals. Bear spray literally in hand—I had my finger on the trigger for the majority our first hike—and bear bells tied to my shoelaces, I spent a good portion of the...

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