Tuesday, May 8, 2012
80% of review site users feel that a management response to a bad review is reassuring. – TripAdvisor, 2010
Would you, could you, should you… respond to an online review?
Customer reviews land at the top of search results. In some cases it may be advised to respond to negative, and even positive, reviews. Set objectives and create a policy and a plan for responding to reviews.
Thursday, April 26, 2012
I’ve made a lot of mistakes in my life.
Bangs, for example. I grew up in the late 90s, a decade after Bubble Bangs were in, but I said to hell with fashion and continued to sport them well into Y2K.
If that wasn’t bad enough, I attempted to cut said bangs with poultry shears on several occasions. My mom would ask me why there was hair in the bathroom sink and I would shrug, my ...
Thursday, April 12, 2012
A few weeks before my 12th birthday, my Uncle Mark called me.
“If you could go anywhere in the world for your birthday, where would it be?” he asked.
“Uhh…pick another place.”
I thought for a second before the obvious came to mind—Disney World!
“Guess what,” Uncle Mark said, “we’re going.”
I knew he was...
Wednesday, April 11, 2012
Property owners and managers should be proactive with their maintenance plan. Its primary purpose is to prevent minor repairs from growing into expensive major repairs, so developing a plan is important. Preventive maintenance can range from cleaning the coils of your air conditioner to sealing parking lot cracks. Whatever is on your list of repairs, the benefits of property maintenance include...