Thursday, June 7, 2012
Last week I went to Grand Teton and Yellowstone National Parks. While most 25-year-olds would choose to spend their vacation drinking adult beverages on the beach, I prefer to visit places where I could be mauled to death by wild animals.
Bear spray literally in hand—I had my finger on the trigger for the majority our first hike—and bear bells tied to my shoelaces, I spent a good...
Monday, May 21, 2012
I recently had the tremendous pleasure of hearing real estate industry expert and visionary Christopher Lee speak at a conference about his new publication, “Transformational Leadership in the New Age of Real Estate”. Lee has a “Tell-it-Like-it-is” attitude that’s mirrored in his writing, and his document sets out the likely future of the real estate industry....
Thursday, May 10, 2012
My roommate—who is a self-proclaimed mess right now, both personally and professionally—has started downloading podcasts from Oprah’s Spirit Channel to re-center herself. Last week she pulled out a notebook and began rattling off inspiring catch phrases—nuggets of wisdom such as “remember your spirit,” “what we dwell on is who we become” and...
Tuesday, May 8, 2012
80% of review site users feel that a management response to a bad review is reassuring. – TripAdvisor, 2010
Would you, could you, should you… respond to an online review?
Customer reviews land at the top of search results. In some cases it may be advised to respond to negative, and even positive, reviews. Set objectives and create a policy and a plan for responding to reviews.