Wednesday, December 28, 2011
My family doesn’t have the best phone etiquette.
As a child, I was so petrified of calling people that I would write out exactly what I wanted to say ahead of time and recite my lines repeatedly before dialing. Once I was finally confident enough to ad lib, my mother saw fit to secretly listen in on my conversations. One night, when there was apparently nothing good on TV, I could hear her and...
Tuesday, December 20, 2011
Do you remember the movie, “Glengarry Glen Ross?” If not, I suggest you get it and watch it immediately Alec Baldwin’s character, Blake, makes a statement that has resonated with me to this day:
“Put that coffee down. Coffee is for closers only. I don’t see any closers in here,” Blake from “Glengarry Glen Ross.”
As a Starbucks enthusiast and sales trainer, every time I take a sip I think about...
Friday, December 16, 2011
The summer before my junior year of college, my family went on a cruise to the Virgin Islands. Each day on the boat, while the other passengers my age were flirting by the pool or trying to sneak into the casino, I was playing Bingo with the senior crowd.
You see, Bingo is a sport I’ve always enjoyed. It’s competitive, it requires skill and it’s not for the faint of heart—all things that I love...
Monday, November 28, 2011
Are your residents vanishing from your community at a rate that makes you consider putting up missing posters? If so, did you know that their disappearance was probably preventable? Before you contact the milk carton company, let me explain.
We spend tons of money on training and advertising to get our residents in the door, but once they’re in we change our focus to the next. To me, that’s...