Thursday, July 21, 2011
On Monday night I purchased my first new car. It was a right-of-passage moment straight out of a Judy Blume book. I stood there with the keys in my hand, sobbing as my mother went off on the dealership manager because he did me wrong.
OK, maybe not Judy Blume.
The Spice Girls may have paved the way for girl power in the 90s, but the truth is it’s really intimidating to walk into a car...
Monday, July 18, 2011
With its 600 million users and average daily session time of 25 minutes, Facebook provides an exceptional opportunity for visibility, Google indexing, live search ability, and fan engagement.
But, if you build it, will they come? And if they come, will they stay and engage?
Keep your audience engaged and offer something of value. When fans “like” a certain brand’s page they need...
Thursday, July 7, 2011
When I was in pre-school, my grandma came in for Grandparents Day.
That afternoon, our teacher asked us to draw a picture for our guests. While all of the other students excitedly drew elaborate houses, families and animals—which I find hard to believe since we were 4 years old, but so says my grandma—I plucked a purple crayon out of the box, drew a single line on the paper and announced that I...
Monday, June 27, 2011
Is it me, or does it seem that profanity and expletives have become more common in regular business interactions? And there are a few residents who take those choice words to a whole new level when they are not happy with the service or the answers you provide. What to do when a very disgruntled resident decides to rapid-fire every nasty, dirty, rude, crude and foul word in your direction to try...