Tuesday, June 12, 2012
When a property management company calls, usually the only thing they know is that they need help with social media! But, help with what exactly? That’s when the call can become quiet. “You tell us.” There are so many ways we can help, but we need to clarify the situation, realize the opportunities for improvement, and then establish your priorities.What have you done to-date? If you’ve already...
Thursday, May 24, 2012
When I was in sixth grade I entered an essay contest and won a spot in an Earth Day commercial. I was known mostly for the swishing sound my Charlotte Hornets nylon wind pants made every time I walked down the halls of the middle school, so this was an exciting opportunity to re-invent myself. I was finally catching my big break.
I was incredibly nervous when I got “on set,” as they say in the...
Thursday, May 17, 2012
The other day—a Friday night, to be exact—my roommate said she didn’t understand why we never met single guys.
“I really don’t get it,” I said to her, sitting on the couch in an oversized t-shirt, scrolling through the TV’s On Demand menu so I could watch Maria Menounos and Derek Hough’s rumba (for the third time) on “Dancing With the Stars.” “Hey, do you mind if I open a can of tuna?”
It had the...
Tuesday, May 8, 2012
80% of review site users feel that a management response to a bad review is reassuring. – TripAdvisor, 2010
Would you, could you, should you… respond to an online review?
Customer reviews land at the top of search results. In some cases it may be advised to respond to negative, and even positive, reviews. Set objectives and create a policy and a plan for responding to reviews.
95% of review...