APTly Spoken Blog

  • The Recession is Over! How Do We Get Back to Fundamentals?

    BankUnited executive Patrick Fitzgerald told a real estate lending conference in April that multifamily housing "is in a full-fledged healing mode." Vacancies are hovering at 6.6 percent nationally, down from 8.1 percent a year ago, and rents rose in the last three months of 2010 for the third consecutive quarter. This is phenomenal news for those of us that have been operating in a cash flow...
  • How Low Can You Go?

    I’ve had some pretty cool jobs and I’ve had some pretty bad jobs. All of them have been memorable. Take, for example, the day I sunk to a new low while selling sandwiches in Ireland. My typical sandwich route through a business park in Galway wasn’t bringing in the euros anymore and it was time to start soliciting anyone, lest I lose a free lunch every day. Desperate to wear that incredibly...
  • Super Bowl, Super Sad

    The wound is still fresh, the pain still very real. I put on a brave face at work but I often find myself in bed at night, staring up at the ceiling and thinking, “What if?” Such is the life of a Baltimore Ravens football fan. For those of you who don’t follow professional football, nearly two weeks ago the Ravens lost the AFC Championship to the New England Patriots. It—along with the news of...
  • The Value of Net Promoter Scores

    I saw a discussion group regarding the Net Promoter Score (NPS).  Like many in the CRM field, I question the value of Fred Reichheld’s highly disputed NPS Harvard Business Review article “The Only Number You Need to Know.”   CRM thought-leaders voice great concern about focusing on the NPS as it provides no direction on what drove the score or how to grow it; it measures “effect” not “causes.” ...

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