Thursday, November 1, 2012
When my brain was being assembled, a lot of attention was paid to my right side. Someone decided to take a snooze, however, when it came to the left.
Now, that’s not to say that part of my noggin is completely hollow. I’d like to think I have a talent for words, for example. Otherwise, I’m not sure why I’m getting paid for this job. I am still getting paid, right?...
Thursday, October 25, 2012
My last job was very stressful.
During my 13-month stint at this previous company, I was asked to move cubicles three times. I had approximately 950 post cards, figurines and pieces of memorabilia displayed in my work space, so this was a logistical nightmare. The amount of boxes and bubble wrap required would make your head spin.
After the first move, I constantly felt on edge, never knowing...
Wednesday, October 24, 2012
For over a decade we have been focusing on the best practices that drive retention. Throughout this time, we have focused discussions with clients on the best practices that drive resident satisfaction, loyalty, retention and improving one’s online reputation. Besides just evaluating feedback that relates to shutting the back door (retention/turnover), we have also had the...
Tuesday, October 23, 2012
A friend of mine recently shared this story with me.
“It all started when my children ordered the IHOP “Happy Face” pancake dinner. When our order arrived at the table my 2 year old son became very upset and proceeded to say, “Mommy, not it!” over and over again. I attempted to explain to him that what he received was what he had ordered, but clearly it was not...