Tuesday, March 8, 2011
Sometimes the simplest changes are the hardest to implement. Safety training is about achieving behavioral change, and getting people to change their routine, even in a seemingly minor way, can be hard to accomplish unless the individuals involved “buy in” on the benefit (to them – not you) outweighing the effort to change that work habit.
One of the classic examples in apartment maintenance...
Tuesday, January 25, 2011
Of all the things I tend to take for granted (sometimes) in life, breathing is one of the basics. As in: sun’s gonna rise, my heart is still thumping, got air, and they took taxes out of my check.
Luckily, managing and maintaining apartments doesn’t involve many situations that can change that whole easy breathing thing. But, there are jobs that your maintenance staff members do on a regular...
Thursday, January 20, 2011
I am sure we are all blown away by how some businesses operate. I scratch my head…it’s clear not everyone is really trying to take care of clients, create positive experiences, or improve performance. Here are several of my experiences.
The crepe joint: Penny wise, pound (or franc) foolish.
There’s a great crepe joint near work. As the economy soured, I noticed changes. They stopped...
Monday, January 10, 2011
Ask your typical apartment maintenance person what a CFL is and they’ll tell you, why of course it’s the Canadian Football League, where undersized football stars go to finish their careers! While that is true, in the ever more green, sustainable, eco-friendly, low carbon footprint, renewable and recyclable world of business these days, a CFL is actually a compact fluorescent lightbulb.